Reservations Agent - Create Memorable Moments & Upsell

Radisson Hotel Group; Jeddah; On-site; SAR 45,000 - 67,000; Full time

Job summary

Radisson Hotel Group is seeking a Reservations Agent to join our vibrant team in Jeddah. The role focuses on converting enquiries into sales, delivering personalised guest experiences, and maintaining smooth operations within the reservations department.

You will be part of a dynamic hospitality environment, emphasizing attention to detail, guest satisfaction, and upselling opportunities to drive revenue, while upholding our Yes I Can spirit and hospitality values.

Qualifications

• Saudi national status required.
• Flexible with a positive Yes I Can attitude.
• Detail-oriented with eye for detail.
• Creative problem-solver.
• Passionate about extraordinary service.
• Team player focused on guest satisfaction.
• Strong verbal communication skills.
• Experience in a similar role is beneficial but not required.

Responsibilities

• Convert booking enquiries into sales and manage guest journey.
• Maximize sales and profitability by monitoring demand and upselling.
• Ensure seamless, top-notch service in the reservations department.
• Support the reservations team with attention to detail.

Skills

Verbal communication

Eye for detail

Team collaboration

Creative problem solving

Positive attitude

Guest service mindset

Job description

Radisson Hotel Group is seeking a Reservations Agent to join our vibrant team in Jeddah. The role focuses on converting enquiries into sales, delivering personalised guest experiences, and maintaining smooth operations within the reservations department.

You will be part of a dynamic hospitality environment, emphasizing attention to detail, guest satisfaction, and upselling opportunities to drive revenue, while upholding our Yes I Can spirit and hospitality values.