Guest Relations Officer

Z&Z; Al Khobar; On-site; SAR 56,000 - 89,000; Full time

Job summary

Z&Z in Al Khobar is seeking a friendly Guest Relations Officer to welcome guests, answer inquiries in person and by phone, and provide accurate information about services. You will coordinate with other departments to meet guest needs, support reservations and scheduling, and maintain a professional front desk.

Fluency in English is required, Arabic is a plus, and prior hospitality experience is favored.

Qualifications

• Strong guest relations and customer satisfaction skills.
• Proficiency in customer service and communication to handle inquiries and requests.
• Experience with receptionist duties, front desk operations, scheduling, and admin tasks.
• Fluency in spoken and written English; Arabic is an advantage.
• Professional, courteous demeanor with the ability to stay calm under pressure.
• Organizational skills and attention to detail for managing records and guest information.

Responsibilities

• Greet and welcome guests in person and by phone.
• Provide accurate information about services and facilities.
• Resolve guest concerns promptly and coordinate with other departments to meet needs.
• Track guest feedback and support reservations and scheduling.
• Maintain a professional front desk area and ensure a high-quality guest experience.

Skills

Guest relations

Customer service

Front desk operations

English proficiency

Calm under pressure

Attention to detail

Hospitality experience

Education

High school diploma

Hospitality or business coursework (bonus)

Job description

Company Description

Z&Z is a customer-focused organization dedicated to delivering a welcoming and professional experience to every guest. The company values hospitality, reliability, and service excellence, creating an environment where team members can grow their skills in guest relations and customer care. Z&Z emphasizes clear communication, efficient operations, and attention to detail to ensure guests feel supported and well-informed. Team members are encouraged to contribute ideas, collaborate, and uphold high standards of service.

Role Description

This is a full-time, on-site Guest Relations Officer role based in Al Khobar. The Guest Relations Officer will greet and welcome guests, handle inquiries in person and by phone. Responsibilities include providing accurate information about services, resolving concerns promptly, coordinating with other departments to meet guest needs, and maintaining a professional front desk area. The role also involves tracking guest feedback, supporting reservations and scheduling, and ensuring a consistent, high-quality customer experience.

Qualifications

• Strong Guest Relations and Customer Satisfaction skills to ensure a positive experience for all visitors.
• Proficiency in Customer Service and Communication to handle inquiries, feedback, and requests effectively.
• Experience with Receptionist Duties, including front desk operations, scheduling, and handling administrative tasks.
• Fluency in spoken and written English; Arabic language skills are an advantage.
• Professional, courteous demeanor with the ability to remain calm under pressure.
• Organizational skills and attention to detail for managing records and guest information accurately.
• Previous experience in hospitality, customer service, or a similar front-office role is preferred.
• High school diploma or equivalent required; further education in hospitality or business is a plus.