Guest Experience Specialist (On-Site)

Softwarezz; Saudi Arabia; On-site; SAR 39,000 - 61,000; Full time

Job summary

Z&Z in Al Khobar is seeking a Guest Relations Officer to warmly welcome guests, answer inquiries, and provide accurate information about services. This full-time, on-site role focuses on delivering a professional front desk experience.

You will coordinate with other departments, track guest feedback, support reservations, and help maintain a high standard of service. Fluency in English is essential, Arabic is a plus, and prior hospitality or customer service experience is preferred.

Qualifications

• Proven guest relations and customer service experience.
• Experience handling front desk duties, scheduling, and admin tasks.
• Fluent in English; Arabic is a plus.
• Professional, calm under pressure with strong communication.
• Organized with accurate records and guest information.

Responsibilities

• Greet and welcome guests at the front desk.
• Answer inquiries in person and by phone with accuracy.
• Coordinate with departments to meet guest needs.
• Track guest feedback and support reservations/scheduling.

Skills

Guest Relations

Customer Service

Receptionist Duties

English Fluency

Attention to Detail

Hospitality Experience

Education

High school diploma or equivalent

Job description

Z&Z in Al Khobar is seeking a Guest Relations Officer to warmly welcome guests, answer inquiries, and provide accurate information about services. This full-time, on-site role focuses on delivering a professional front desk experience.

You will coordinate with other departments, track guest feedback, support reservations, and help maintain a high standard of service. Fluency in English is essential, Arabic is a plus, and prior hospitality or customer service experience is preferred.