Guest Relations Officer

Softwarezz; Saudi Arabia; On-site; SAR 39,000 - 61,000; Full time

Job summary

Z&Z in Al Khobar is seeking a Guest Relations Officer to warmly welcome guests, answer inquiries, and provide accurate information about services. This full-time, on-site role focuses on delivering a professional front desk experience.

You will coordinate with other departments, track guest feedback, support reservations, and help maintain a high standard of service. Fluency in English is essential, Arabic is a plus, and prior hospitality or customer service experience is preferred.

Qualifications

• Proven guest relations and customer service experience.
• Experience handling front desk duties, scheduling, and admin tasks.
• Fluent in English; Arabic is a plus.
• Professional, calm under pressure with strong communication.
• Organized with accurate records and guest information.

Responsibilities

• Greet and welcome guests at the front desk.
• Answer inquiries in person and by phone with accuracy.
• Coordinate with departments to meet guest needs.
• Track guest feedback and support reservations/scheduling.

Skills

Guest Relations

Customer Service

Receptionist Duties

English Fluency

Attention to Detail

Hospitality Experience

Education

High school diploma or equivalent

Job description

Company Description

Z&Z is a customer-focused organization dedicated to delivering a welcoming and professional experience to every guest. The company values hospitality, reliability, and service excellence, creating an environment where team members can grow their skills in guest relations and customer care. Z&Z emphasizes clear communication, efficient operations, and attention to detail to ensure guests feel supported and well-informed. Team members are encouraged to contribute ideas, collaborate, and uphold high standards of service.

Role Description

This is a full-time, on-site Guest Relations Officer role based in Al Khobar. The Guest Relations Officer will greet and welcome guests, handle inquiries in person and by phone. Responsibilities include providing accurate information about services, resolving concerns promptly, coordinating with other departments to meet guest needs, and maintaining a professional front desk area. The role also involves tracking guest feedback, supporting reservations and scheduling, and ensuring a consistent, high-quality customer experience.

Qualifications

• Strong Guest Relations and Customer Satisfaction skills to ensure a positive experience for all visitors.
• Proficiency in Customer Service and Communication to handle inquiries, feedback, and requests effectively.
• Experience with Receptionist Duties, including front desk operations, scheduling, and handling administrative tasks.
• Fluency in spoken and written English; Arabic language skills are an advantage.
• Professional, courteous demeanor with the ability to remain calm under pressure.
• Organizational skills and attention to detail for managing records and guest information accurately.
• Previous experience in hospitality, customer service, or a similar front-office role is preferred.
• High school diploma or equivalent required; further education in hospitality or business is a plus.