Guest Experience Concierge

Z&Z; Al Khobar; On-site; SAR 56,000 - 89,000; Full time

Job summary

Z&Z in Al Khobar is seeking a friendly Guest Relations Officer to welcome guests, answer inquiries in person and by phone, and provide accurate information about services. You will coordinate with other departments to meet guest needs, support reservations and scheduling, and maintain a professional front desk.

Fluency in English is required, Arabic is a plus, and prior hospitality experience is favored.

Qualifications

• Strong guest relations and customer satisfaction skills.
• Proficiency in customer service and communication to handle inquiries and requests.
• Experience with receptionist duties, front desk operations, scheduling, and admin tasks.
• Fluency in spoken and written English; Arabic is an advantage.
• Professional, courteous demeanor with the ability to stay calm under pressure.
• Organizational skills and attention to detail for managing records and guest information.

Responsibilities

• Greet and welcome guests in person and by phone.
• Provide accurate information about services and facilities.
• Resolve guest concerns promptly and coordinate with other departments to meet needs.
• Track guest feedback and support reservations and scheduling.
• Maintain a professional front desk area and ensure a high-quality guest experience.

Skills

Guest relations

Customer service

Front desk operations

English proficiency

Calm under pressure

Attention to detail

Hospitality experience

Education

High school diploma

Hospitality or business coursework (bonus)

Job description

Z&Z in Al Khobar is seeking a friendly Guest Relations Officer to welcome guests, answer inquiries in person and by phone, and provide accurate information about services. You will coordinate with other departments to meet guest needs, support reservations and scheduling, and maintain a professional front desk.

Fluency in English is required, Arabic is a plus, and prior hospitality experience is favored.