Guest Experience Manager - Hospitality Leadership & Service

Marriott Hotels & Resorts; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel group in Riyadh is seeking a Guest Services Manager to oversee operations and ensure exceptional customer service. You will be responsible for managing the front desk team, handling guest inquiries, and maintaining service standards. Ideal candidates will have experience in hospitality, strong interpersonal skills, and a commitment to guest satisfaction. Join our team to deliver top-notch service in a vibrant environment.

Qualifications

• 1 year experience in guest services or related professional area.
• 2-year degree from an accredited university in hospitality or business administration.

Responsibilities

• Manage daily operations and ensure customer satisfaction.
• Supervise and manage employees during shifts.
• Handle guest complaints and resolve conflicts.

Skills

Interpersonal skills

Communication skills

Customer service skills

Education

High school diploma or GED

2-year degree in Hospitality or related field

Job description

A leading hotel group in Riyadh is seeking a Guest Services Manager to oversee operations and ensure exceptional customer service. You will be responsible for managing the front desk team, handling guest inquiries, and maintaining service standards. Ideal candidates will have experience in hospitality, strong interpersonal skills, and a commitment to guest satisfaction. Join our team to deliver top-notch service in a vibrant environment.