Front Desk & Guest Experience Specialist

ACCOR; Eastern Province; On-site; SAR 50,000 - 90,000; Full time

Job summary

ACCOR in the Eastern Province of Saudi Arabia is seeking a Front Office Agent to welcome guests from arrival through departure, ensuring they enjoy a memorable stay. You will check guests in and out, handle requests and complaints, manage guest accounts, and share information on services and local attractions.

The ideal candidate speaks fluent English, is adept with Opera PMS and front office systems, and works well in a fast-paced, shift-based environment as part of a professional,

Qualifications

• Strong service-oriented mindset focused on guest satisfaction.
• Good command of English.
• Proficient with Opera PMS and front office systems.
• Experience in front office operations in international or chain hotels.
• Excellent verbal and written communication.
• Ability to work in fast-paced, shift-based environment.

Responsibilities

• Welcome and bid farewell to guests per hotel standards.
• Perform check-in and check-out accurately and efficiently.
• Handle guest requests and complaints; coordinate with departments.
• Monitor guest accounts, process payments, maintain records.
• Provide information on hotel services and local attractions.
• Manage incoming calls and direct inquiries.
• Assist with VIP arrivals, group check-ins, events.
• Complete shift handovers and communicate updates.
• Deliver personalized service to enhance guest satisfaction.
• Promote facilities and upsell opportunities.

Skills

Guest service

English proficiency

Opera PMS

Front office

Communication

Problem solving

Team player

Microsoft Office

Shift work

Attention to detail

Tools

Opera PMS

Hotel front office systems

Microsoft Office Suite

Job description

ACCOR in the Eastern Province of Saudi Arabia is seeking a Front Office Agent to welcome guests from arrival through departure, ensuring they enjoy a memorable stay. You will check guests in and out, handle requests and complaints, manage guest accounts, and share information on services and local attractions.

The ideal candidate speaks fluent English, is adept with Opera PMS and front office systems, and works well in a fast-paced, shift-based environment as part of a professional,