Guest Experience Concierge - Your Personal Host

Rotana Hotels; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel brand in the Makkah Region is seeking passionate Front Office professionals for the role of Concierge. Your responsibility is to deliver exceptional service, anticipate guest needs, and ensure all aspects of their stay are seamless. The ideal candidate will possess a hospitality degree, strong communication skills, and a customer-centric attitude. Experience in a hotel Front Office and knowledge of Opera will be advantageous. Join us to transform guest experiences into unforgettable memories.

Qualifications

• Excellent written and spoken English communication skills.
• Knowledge of an additional language is advantageous.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Receive guests and satisfy expectations from arrival to departure.
• Maintain communication with related departments for smooth service.
• Supervise Concierge Team and manage guest luggage.

Skills

Customer Focus

Adaptability

Interpersonal Skills

Problem Solving

Education

Degree in Hospitality

Tools

Opera

Job description

A luxury hotel brand in the Makkah Region is seeking passionate Front Office professionals for the role of Concierge. Your responsibility is to deliver exceptional service, anticipate guest needs, and ensure all aspects of their stay are seamless. The ideal candidate will possess a hospitality degree, strong communication skills, and a customer-centric attitude. Experience in a hotel Front Office and knowledge of Opera will be advantageous. Join us to transform guest experiences into unforgettable memories.