Guest Experience Concierge

Hilton; Medina Province; On-site; SAR 45,000 - 67,000; Full time

Job summary

Hilton in Medina is looking for a Receptionist to ensure seamless check-in and check-out while delivering the warm hospitality guests expect. You will greet guests, verify details, assign rooms, and provide welcome materials.

You will process payments with the POS system, share local information, promote hotel services, and respond to guest requests with care and urgency to create memorable stays.

Qualifications

• Demonstrated passion for hospitality and guest satisfaction.
• Excellent communication and problem-solving skills.
• Ability to manage check-in/check-out efficiently.
• Knowledge of local area and hotel services is a plus.

Responsibilities

• Greet guests and perform check-in, verify details, assign rooms, hand keys.
• Process check-out, collect payments, issue receipts, operate POS.
• Provide hotel information and up-sell amenities.
• Respond to guest requests and resolve concerns promptly.

Skills

Guest service

Hospitality mindset

Check-in/out procedures

POS system operation

Communication skills

Tools

POS system

Job description

Hilton in Medina is looking for a Receptionist to ensure seamless check-in and check-out while delivering the warm hospitality guests expect. You will greet guests, verify details, assign rooms, and provide welcome materials.

You will process payments with the POS system, share local information, promote hotel services, and respond to guest requests with care and urgency to create memorable stays.