Front Desk Concierge & Guest Services

Dallah Enterprise; Medina; On-site; SAR 39,000 - 58,000; Full time

Job summary

Dallah Enterprise in Medina is seeking a Receptionist to provide first-line service to guests, greet visitors, and handle basic inquiries. The role centers on delivering a warm welcome, efficient check-in, and proactive guest support at the front desk.

You will manage phone inquiries, transfer calls as needed, and ensure a tidy, professional reception area is maintained at all times. This position requires a customer-focused attitude and clear communication.

Qualifications

• Diploma or higher in Administration or Hospitality.
• 0-2 years of related experience.
• On-the-job training provided.

Responsibilities

• Follows all relevant procedures so that work is carried out in a controlled and consistent manner.
• Follows day-to-day operations related to own job in Hospitality to ensure continuity of work.
• Helps guests check in, greet them, provide a key, and show where their room is located.
• Acts as the first point of contact for enquiries from guests entering the hotel, answering questions and providing assistance.
• Answers phone calls and transfers them to the concerned parties.
• Keeps the reception area neat and tidy to present an appropriate image of the hotel.
• Takes and passes on messages to determine urgency and expedite responses.

Skills

Customer service orientation

Initiative

Committed to Dallah – Level 1

Education

Diploma in Administration or Hospitality

Job description

Dallah Enterprise in Medina is seeking a Receptionist to provide first-line service to guests, greet visitors, and handle basic inquiries. The role centers on delivering a warm welcome, efficient check-in, and proactive guest support at the front desk.

You will manage phone inquiries, transfer calls as needed, and ensure a tidy, professional reception area is maintained at all times. This position requires a customer-focused attitude and clear communication.