Guest Experience & Service Specialist

Hilton; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

Hilton is seeking a Guest Service Agent to deliver seamless check-in and check-out, share local knowledge, and create memorable stays at our property in Jeddah. You will greet guests warmly, handle reservations, and ensure every guest leaves with a light, positive impression of Hilton’s hospitality.

The role focuses on delivering outstanding service, upselling hotel amenities, and resolving guest requests promptly to maintain Hilton’s renowned guest experience.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle payments and use POS accurately.
• Provide on-site information and local recommendations.
• Promote hotel services to guests.
• Respond to guest requests and resolve issues with urgency.

Job description

Hilton is seeking a Guest Service Agent to deliver seamless check-in and check-out, share local knowledge, and create memorable stays at our property in Jeddah. You will greet guests warmly, handle reservations, and ensure every guest leaves with a light, positive impression of Hilton’s hospitality.

The role focuses on delivering outstanding service, upselling hotel amenities, and resolving guest requests promptly to maintain Hilton’s renowned guest experience.