Front Desk & Guest Experience Specialist

Chedi Hospitality; Medina; On-site; SAR 39,000 - 58,000; Full time

Job summary

Chedi Hospitality in Medina (The Chedi Hegra) is seeking a Front Office Agent for a full-time, on-site role. You will deliver a warm, efficient check-in and check-out experience and serve as the main point of contact for guests, ensuring a professional first impression and guest satisfaction.

Responsibilities include handling guest requests, recording guest preferences in the PMS, coordinating with Housekeeping and Reservations, processing payments, and promoting hotel facilities and promotions

Qualifications

• Welcoming guests with warmth and professionalism.
• Accurate check-in/check-out processing and billing verification.
• Knowledge of hotel facilities and local area.

Responsibilities

• Maintain excellent grooming and punctuality for a consistently professional appearance.
• Adhere to safety, security, health, and hygiene procedures.
• Welcome guests and conduct efficient, accurate check-in in line with hotel standards.
• Perform smooth, accurate check-out procedures, including billing verification.
• Coordinate with Reservations, Housekeeping, and Concierge to meet guest needs.
• Promote hotel facilities, outlets, and promotions to upsell rooms and services.
• Maintain accurate guest records and respond promptly to inquiries and requests.

Job description

Chedi Hospitality in Medina (The Chedi Hegra) is seeking a Front Office Agent for a full-time, on-site role. You will deliver a warm, efficient check-in and check-out experience and serve as the main point of contact for guests, ensuring a professional first impression and guest satisfaction.

Responsibilities include handling guest requests, recording guest preferences in the PMS, coordinating with Housekeeping and Reservations, processing payments, and promoting hotel facilities and promotions