Front Desk Officer

Shift Clinics; Jeddah; On-site; SAR 30,000 - 45,000; Full time

Job summary

A healthcare facility in Jeddah seeks a Front Desk Officer to manage reception activities, ensuring a professional welcoming experience for patients and visitors. In this role, you will handle inquiries, bookings, and payments while maintaining a clean, organized reception area. Ideal candidates will have a Bachelor's degree, 2-3 years of relevant experience, and strong communication skills in English and Arabic. Flexibility for rotating shifts is required.

Qualifications

• 2-3 years of experience in front desk, reception, or customer service.
• Experience in healthcare institutions, clinics, or hospitals.
• Flexibility to work in rotating shifts.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage bookings, inquiries, and patient data across multiple channels.
• Handle payments, daily reporting, and accuracy.

Skills

Customer focus

Strong communication skills

Fluent in English

Fluent in Arabic

Education

Bachelor’s degree

Job description

Shift Clinics is looking for a Front Desk Officer to join our Operations team. This role is responsible for managing day-to-day reception activities while ensuring every patient and visitor receives a professional, welcoming experience.

Key Responsibilities

• Serve as the first point of contact for patients and visitors
• Manage bookings, inquiries, and patient data across multiple channels
• Handle payments, daily reporting, and accuracy
• Promote clinic services and packages
• Support smooth patient flow across departments
• Maintain a clean, organized, and patient-ready reception area

Requirements

• Bachelor’s degree
• 2-3 years of experience in front desk, reception, or customer service
• Experience in healthcare institutions, clinics, or hospitals
• Strong computer and communication skills
• Customer focus – understands and meets internal and external needs
• Fluent in English and Arabic
• Flexible to work in rotating shifts