Field Service Engineering - Experienced Professional

Schneider Electric North America; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global energy management company seeks a Field Service Representative in Riyadh to perform installation, maintenance, and repairs on electrical equipment. The ideal candidate has a Bachelor's degree in Electrical Engineering and over 5 years of experience. Key responsibilities include customer support, troubleshooting, maintaining equipment, and ensuring safety compliance. This role offers an opportunity to impact sustainability efforts in a dynamic and varied environment.

Benefits

Commitment to sustainability

Diverse and inclusive work environment

Opportunities for career advancement

Qualifications

• Minimum 5+ years of experience.
• Experience in protection relays, switchgear installation, and commissioning.

Responsibilities

• Setting up and installing equipment and systems at customer sites.
• Conducting regular maintenance checks and performing repairs.
• Acting as the primary point of contact for customers.
• Educating customers on equipment usage and maintenance.
• Keeping records of service visits, repairs, and maintenance.
• Providing feedback to management about customer needs.
• Adhering to safety standards and regulations.
• Collaborating with sales, engineering, and support teams.
• Diagnosing technical issues and developing solutions.
• Managing spare parts and tools for service tasks.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Customer Focus

Technical Knowledge

Organizational Skills

Education

Bachelor's Degree in Electrical & Electronics Engineering

Tools

Electrical testing and diagnostic equipment

Job description

Overview

Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostics, repair, and preventive maintenance on both company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. They are the future of Schneider Electric!

Key Responsibilities

• Installation and Commissioning: Setting up and installing equipment and systems at customer sites, ensuring they operate correctly.
• Maintenance and Repairs: Conducting regular maintenance checks, troubleshooting issues, and performing repairs on equipment to ensure optimal performance.
• Customer Support: Acting as the primary point of contact for customers, addressing concerns, answering questions, and providing technical support.
• Training and Guidance: Educating customers on how to use and maintain their equipment effectively, often providing hands‑on training.
• Documentation: Keeping accurate records of service visits, repairs, maintenance activities, and customer interactions, often using software tools for documentation.
• Reporting: Providing feedback to management regarding customer needs, product performance, and potential areas for improvement.
• Safety Compliance: Adhering to safety standards and regulations while working in the field, ensuring personal and customer safety.
• Collaboration: Working closely with sales, engineering, and support teams to address customer needs and ensure seamless service delivery.
• Problem Solving: Diagnosing technical issues and developing solutions quickly to minimize downtime for customers.
• Inventory Management: Managing spare parts and tools needed for service tasks, ensuring they are available when required.

Key Skills & Qualifications

• Leadership Skills: Ability to inspire and manage a diverse team effectively.
• Communication Skills: Strong verbal and written communication skills to engage with clients and team members.
• Problem‑Solving Skills: Proficient in identifying issues and developing effective solutions.
• Customer Focus: Commitment to providing exceptional service and enhancing client satisfaction.
• Technical Knowledge: Understanding of the products or services being offered, as well as industry trends.
• Organizational Skills: Ability to manage multiple tasks and projects efficiently.
• Bachelor's Degree in Electrical & Electronics Engineering.
• Minimum 5+ years of experience.
• Experience in protection relays, switchgear installation, and commissioning.
• Skilled in utilizing electrical testing and diagnostic equipment.

Benefits & Culture

At Schneider Electric, our values and behaviors – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – form the foundation of our culture. We are committed to sustainability and look for IMPACT Makers who turn sustainability ambitions into action at the intersection of automation, electrification, and digitization. Join us to contribute to a more resilient, efficient, and sustainable world.

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

EEO Statement

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.