Field IT Services Support - Dispatch

SkySys; Riyadh, Al Khobar; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Field IT Support Engineer in Riyadh to provide on-site dispatch support and troubleshoot IT-related issues. The ideal candidate should have 2-3 years of experience in IT Infrastructure field support, excellent customer management skills, and relevant technical certifications. This role requires strong problem-solving capabilities and the ability to work independently as well as part of a team.

Qualifications

• Minimum 2 to 3 years of IT field support experience.
• Expert in desk-side support and PC break/fix.
• Usage knowledge of TCP/IP networking, DNS, DHCP.

Responsibilities

• Provide Onsite Dispatch Support for Field Services.
• Troubleshoot and fix IT Infrastructure issues.
• Interact with customers at different levels.

Skills

IT Infrastructure field support

Desktop / End User Support

Troubleshooting hardware/software issues

Basic knowledge of LAN/WAN

Smart hand support for hardware

Excellent communication skills

Problem management

Customer management skills

Ability to lift/move equipment

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Overview

Field IT Support Engineer

Location - (1) SA RO Khobar (Al Khobar) (2) SA DC Tamer Al Khobar (Al Khobar) (3) SA-BSH- Sales Office (Riyadh)

Responsibilities

Onsite Dispatch Support

SkySys is seeing resources to help assist with Field Servies Support in the following areas :

• Desktop / End User Support
• Smarts Hands & Feet / Data Center Support

Job Requirements

Technical

• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.)

_ Non-Technical_

• Good Customer management skill
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules