F&B Attendant (Server) – (Muslims Only)

FAIRMONT; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in the Makkah Region is seeking an enthusiastic individual for an F&B operations role. The ideal candidate should have at least 1 year of experience in a similar environment and possess strong interpersonal and problem-solving skills. Responsibilities include providing exceptional service, maintaining positive relationships with colleagues, and ensuring adherence to service standards. Flexibility with working hours is essential. Join our team to grow your career in hospitality.

Qualifications

• Minimum 1 year experience in F&B operations in a luxury property preferred.
• Must be a highly organized person with strong planning skills.
• Energetic, enthusiastic, self-motivated team player.

Responsibilities

• Demonstrates Fairmont’s Service Plus Standards in all interactions.
• Promote and maintain a positive working relationship with colleagues.
• Ensure adherence to Fairmont’s Code of Ethics.

Skills

Interpersonal skills

Problem solving

Planning skills

Analytical skills

Guest services skills

Communication skills

Flexibility in working hours

Job description

Job Description

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following :

• Demonstrates Fairmont’s Service Plus Standards in all interactions
• To report on duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.
• To consistently offer professional, friendly and warm service
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
• To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
• To understand shift end reports, have knowledge of non-cash / cash transactions and procedures for depositing monies into safe or collecting due backs
• To understand each service station and all side duties assigned to that station
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
• To understand how to operate all the equipment used in the outlet
• To fully understand and follow the hotel’s recycling program and procedures
• To actively participate in all health and safety procedures for Cascades and the entire hotel
• To follow all of safety and sanitation policies when handling food and beverage
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
• Follows Hotel’s telephone etiquette standards
• Follows Occupational Health & Safety regulations
• Reports suspicious people, parcels, and behaviors to Security
• Ensures adherence to Fairmont’s Code of Ethics

Qualifications

• Minimum 1 years experience in F&B Operations in a luxury property preferred
• Strong interpersonal and problem solving abilities necessary
• Must be a highly organized person with strong planning skills
• Goal and results oriented
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Energetic, enthusiastic, self-motivated and a charismatic team player
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours.

Additional Information

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