Digital Loan Support Specialist (LiveChat & WhatsApp)

Qureos; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A digital support service company in Saudi Arabia is seeking a Digital Support Operator to manage customer interactions through LiveChat and WhatsApp. This role involves assisting users in the loan application process, optimizing chatbot flows, and ensuring compliance with data handling protocols. The ideal candidate should be bilingual in Arabic and English, possess 1-2 years of experience in customer support, and have a strong attention to detail. Join a dynamic team focused on enhancing customer satisfaction and application completion rates.

Qualifications

• Native Arabic and Fluent English (written and spoken).
• 1–2 years of experience in customer support, preferably in digital channels.
• Experience in financial services, fintech, telecom, or digital platforms is advantageous.
• High attention to detail and ability to follow procedures accurately.

Responsibilities

• Respond promptly to customer inquiries via LiveChat and WhatsApp.
• Assist applicants with form completion and document upload issues.
• Optimize and maintain the Chatbot Flow for effective handling of application questions.
• Troubleshoot common technical issues using the internal knowledge base.
• Escalate complex cases with clear case notes.
• Ensure compliance with data handling protocols.

Skills

Bilingual communication (Arabic and English)

Customer support experience

Technical troubleshooting

Attention to detail

Multitasking

Tools

CRM systems

Chat platforms

Ticketing tools

Job description

A digital support service company in Saudi Arabia is seeking a Digital Support Operator to manage customer interactions through LiveChat and WhatsApp. This role involves assisting users in the loan application process, optimizing chatbot flows, and ensuring compliance with data handling protocols. The ideal candidate should be bilingual in Arabic and English, possess 1-2 years of experience in customer support, and have a strong attention to detail. Join a dynamic team focused on enhancing customer satisfaction and application completion rates.