Data Center Engineer

Oracle - Egypt; Riyadh; On-site; SAR 112,000 - 169,000; Full time

Job summary

A leading cloud solutions company in the Riyadh Region is seeking a technician for effective delivery of technical support and installations in Oracle Cloud Infrastructure datacenter. Responsibilities include managing escalations, conducting hardware installations, and providing ongoing support in a high-demand environment. Candidates should have a Bachelor’s in Computer Science or equivalent experience, with strong skills in IT infrastructure and customer service. This position offers a blend of collaboration and independent work.

Benefits

Competitive benefits including medical and retirement options

Flexible work arrangements

Community volunteer programs

Qualifications

• Experience in IT Infrastructure support and server administration in a mid-sized environment.
• Demonstrated examples of a drive to dig into details to solve customer problems.
• Ability to work productively in remote cross-functional teams.

Responsibilities

• Responsible for technical support and installations in an Oracle Cloud Infrastructure datacenter.
• Prioritize ticketing queues and resolve escalations effectively.
• Participate in installation, monitoring, maintenance, and optimization of server hardware.

Skills

Customer Service

Good Communication Skills

IT infrastructure

Linux Server

Hardware Technical Support

Troubleshooting

Education

Bachelor of Science degree in Computer Science or Information Systems

Job description

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

About the candidate

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
• Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
• Experience with data center M&E equipment
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Experience working in a “mission critical operations” environment
• The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations.
• Ability to speak confidently and to communicate clearly in a virtual environment
• Strong adherence to processes and be a Process Champion
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
• Highly service-oriented, reliable, responsible, self-motivated
• Good English command

Required Data Center experience

• Basic knowledge of data center design, including electrical and cooling plant & operation
• Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
• Rack, stack equipment including commissioning of new racks
• Strong structured cabling skills on fiber & copper (e.g. looming, term & test)

Required systems & hardware expertise

• Systems administration (Linux and/or Windows Servers)
• Hardware repair, diagnosis & break / fix
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Base Operating System Installs and configuration
• Core OS Services: SSH, Telnet, DHCP etc.

Role Responsibilities and Requirements

• Act HW as support expert liaison to other technical teams & non-technical teams (e.g. networking, compute, compliance, business operations)
• Understand internal customer problems and provide technical solutions in a timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
• System board level repair and fault diagnosis to SLAs
• Planning and commissioning new rack positions
• Involvement with the design and commissioning of new whitespaces
• Structured cabling installation is a significant part of this position
• Keep up with the latest technologies and apply them appropriately
• Adherence to defined Health & Safety processes at all times
• Working as part of a multi-disciplinary team without friction
• Additional on premise work at customer locations maybe required

Required Skills

• Customer Service
• Good Communication Skills
• IT infrastructure
• Linux Server
• Hardware Technical Support
• Troubleshooting

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