CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

SAP - Germany; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology company in Riyadh is seeking a CX Solution Advisor. This role involves supporting the sales team with deep expertise in SAP solutions including Commerce, Sales, and Service. The ideal candidate has experience in large software/IT organizations and excels in customer engagement. Responsibilities include providing tailored solution demonstrations, supporting account strategies, and ensuring customer satisfaction. A one-year fixed-term contract is offered with renewal potential.

Benefits

Constant learning and skill growth

Great benefits

Collaborative team environment

Qualifications

• 3–5 years of relevant CX solutions experience.
• Experience in solutions-specific segment.
• Ability to create compelling storylines.

Responsibilities

• Provide deep solution-specific expertise to support sales.
• Conduct solution demonstrations that show SAP's value.
• Support account teams with solution presentations.

Skills

Professional experience with large software/IT organizations

SAP CX product experience

Working knowledge of Cloud, Hosted Services, SaaS

Solutions/CX Lines of Business/Industry expert

Ability to understand customer business goals

Passion and energy in customer interactions

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

*Due to Saudization local mandates, only Saudi nationals will be considered at this time.

What you’ll build:

As the CX Solution Advisor (SA), you will be the go‑to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post‑sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

• Provide deep solution‑specific expertise to support new sales and adoption for key customers
• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions
• Evaluate account qualification criteria to determine further investment in pursuing opportunities
• Establish yourself as a thought leader within the account team and fine‑tune account strategy
• Collaborate with the team in creating overall themes and competitive differentiation
• Conduct vigorous dry runs on strategic deals and customer engagements
• Transition engagement to implementation partner/Services teams effectively
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

• Professional experience with large software/IT organizations, preferably in a CX solution‑specific segment
• SAP CX product experience and/or 3–5 years of relevant CX solutions/Lines of Business experience
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business‑to‑Business Environment
• Viewed as a solutions/CX Lines of Business/Industry expert across SAP with a track record of success
• Focus on creating compelling storylines and themes for customer interactions
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
• Passion and energy in all customer interactions

*Due to Saudization local mandates, only Saudi nationals will be considered at this time.

*One year Fixed term contract, with potential of being renewed.

Where you belong:

• Customer Advocate: Collaborate to complement solution expertise and support customers
• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement
• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value
• SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442879 | Work Area: Presales | Expected Travel: 0‑10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid