Customer Success Manager (Solibri/BIM)

Nemetschek Group; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Nemetschek Group is expanding its Solibri team in Saudi Arabia to drive customer success across the Middle East. The role focuses on onboarding, adoption and long-term value for BIM quality assurance, model checking and compliance workflows for enterprise and government clients.

You will deliver technical enablement, workshops and reviews, support PoCs and pilots, and collaborate with Sales/Presales. Regular on-site visits across the Kingdom are required.

Qualifications

• Bachelor's degree in Architecture, Engineering, Construction or BIM-related field.
• 5+ years' experience in BIM, AEC software, Customer Success or Technical Consulting.
• Strong hands-on experience with Navisworks; willingness to cross-train in Solibri.
• Comfortable presenting to project teams and senior stakeholders.
• Excellent communication with AEC professionals; builds trust quickly.
• Experience supporting enterprise or public sector clients; customer-first mindset.
• Fluent English; Arabic preferred.
• Able to manage several customers and partner relationships.
• Based in Saudi Arabia (required) with regular site visits.

Responsibilities

• Run customer success for Solibri customers across the Middle East, covering onboarding, adoption and long-term value.
• Act as the main post-sales contact for enterprise and government accounts, supporting BIM quality assurance, model checking and compliance workflows.
• Deliver technical enablement, workshops and customer success reviews, guiding customers on rule-based validation, model quality control and best practice.
• Support PoCs, pilot projects and production rollouts, tracking adoption and ensuring customer success.
• Work closely with Sales, Presales and regional partners, share customer feedback and keep success documentation up to date.
• Spend regular time on customer sites across the Kingdom and travel across the region when needed.

Skills

BIM workflows

Customer success

Stakeholder communication

Enterprise/public sector experience

Fluent English

Arabic preferred

Education

Bachelor's degree in Architecture/Engineering/Construction or BIM-related field

Tools

Navisworks

Job description

Shape the world in all dimensions - with Nemetschek For more than 50 years, the Nemetschek Group has led the digital transformation of the AEC/O and media industries. Our market-leading brands help architects, engineers, builders and owners design, build and operate buildings and infrastructure more efficiently and sustainably. Over seven million users worldwide rely on our open, best-in-class software and our commitment to open standards. Solibri is part of the Nemetschek Group. Its BIM quality assurance and model-checking tools help AEC teams catch issues early, improve model quality and meet project and regulatory standards. We're growing fast in the Middle East and want a customer-focused BIM professional in Saudi Arabia to help our customers get the most from Solibri.

Your tasks

• Run customer success for Solibri customers across the Middle East, covering onboarding, adoption and long-term value
• Act as the main post-sales contact for enterprise and government accounts, supporting BIM quality assurance, model checking and compliance workflows
• Deliver technical enablement, workshops and customer success reviews, guiding customers on rule-based validation, model quality control and best practice
• Support PoCs, pilot projects and production rollouts, tracking adoption and making sure customers succeed
• Work closely with Sales, Presales and regional partners, share customer feedback and keep success documentation up to date
• Spend regular time on customer sites across the Kingdom and travel across the region when needed

Your profile

• Bachelor's degree in Architecture, Engineering, Construction or a BIM-related field, with a strong grasp of BIM workflows, model coordination and quality compliance
• 5+ years' experience in BIM, AEC software, Customer Success or Technical Consulting
• Strong hands-on experience with Navisworks. You don't need Solibri experience, but you should want to cross-train and become an expert in it. We'll support your learning.
• Comfortable working with customers and presenting to them, from project teams up to senior stakeholders
• A communication style that works with AEC professionals. You speak their language, understand their project pressures and build trust quickly.
• Experience supporting enterprise or public sector clients, with a customer-first, problem-solving mindset
• Fluent English required; Arabic preferred
• Able to manage several customers and partner relationships at once
• Based in Saudi Arabia (required), as the role involves regular visits to customer sites

Why join us

• Help shape Solibri's growth in one of the world's most dynamic construction markets
• Build expertise in BIM quality assurance alongside your Navisworks skills
• Work with major enterprise and government projects across the Kingdom
• Enjoy the backing of a global, listed software group with a collaborative, entrepreneurial culture

#Nemetschek #Saudi Arabia