BIM Customer Success Lead — Solibri & Navisworks

Nemetschek; Saudi Arabia; On-site; AUD 114,000 - 171,000; Full time

Job summary

Solibri by Nemetschek seeks a seasoned BIM professional to drive customer success for Solibri customers across the Middle East. You will lead onboarding, adoption and long-term value delivery for enterprise and government accounts.

You will guide rule-based validation, model quality control and best practices, working with Sales and regional partners, and travel regularly to client sites within the Kingdom and beyond.

Qualifications

• Bachelor's degree in Architecture, Engineering, Construction or BIM-related field.
• 5+ years' experience in BIM, AEC software, Customer Success or Technical Consulting.
• Strong hands-on Navisworks experience; cross-training to Solibri encouraged.

Responsibilities

• Run customer success for Solibri customers across the Middle East, onboarding and driving adoption.
• Serve as post-sales contact for enterprise/government accounts on BIM quality and compliance workflows.
• Deliver technical enablement, workshops and reviews on rule-based validation and model quality.
• Support PoCs, pilots and production rollouts; track adoption and customer success.
• Collaborate with Sales/Presales and partners; maintain updated success documentation.
• Travel regularly to customer sites across the Kingdom and region as needed.

Skills

Navisworks

BIM workflows

Model coordination

Quality compliance

Customer success

Stakeholder communication

Presentation skills

Education

Bachelor's degree in Architecture, Engineering, Construction or BIM-related field

Tools

Navisworks

Job description

Solibri by Nemetschek seeks a seasoned BIM professional to drive customer success for Solibri customers across the Middle East. You will lead onboarding, adoption and long-term value delivery for enterprise and government accounts.

You will guide rule-based validation, model quality control and best practices, working with Sales and regional partners, and travel regularly to client sites within the Kingdom and beyond.