Customer Success Manager

Informa Group Plc.; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading event organizer in Saudi Arabia seeks a Customer Success Manager to manage sponsor-related deliverables throughout sponsorships. The role involves coordinating with various internal teams, ensuring delivery standards, and maintaining sponsor communication. Ideal candidates will have strong organizational skills, risk management capabilities, and must be fluent in Arabic. The position offers a competitive bonus, medical insurance, and various relocation packages for eligible individuals.

Benefits

Competitive bonus

BUPA Medical Insurance for you and your family

Annual leave – 25 days

Remote working on Sundays

Working anywhere – 1 month every year

Residency visa including yearly dependent fees

School fees contribution, 40,000 SAR per child per year

Individual annual flight allowance for expats

Qualifications

• Ability to convey complex information in a simple and understandable way.
• Keeping track of timelines, deliverables, and follow-up tasks.
• Ensuring no important details are missed in discussions.
• Identifying potential risks and proactively addressing them.
• Fluent in Arabic required.

Responsibilities

• Manage sponsor-related deliverables throughout the lifecycle of sponsorship.
• Coordinate with sales, marketing and internal teams.
• Maintain a centralized tracker for deliverables.
• Act as central communication point between sponsors and teams.
• Ensure sponsor branding meets agreed standards.
• Regularly update sponsors on deliverables and challenges.
• Provide necessary info for operational and logistical teams.
• Perform quality assurance checks on all deliverables.
• Collaborate to complete post-show report for sponsors.

Skills

Strong communication skills

Organization and Time Management

Attention to Detail

Risk Management

Arabic speaking

Job description

Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).

Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun. Here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia’s B2B and B2C large-scale events scene.

Be part of something BIG with Tahaluf’s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.

Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you’ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.

Job Description

What you will do

As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.

Key Responsibilities

• Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
• Provide sponsors with a detailed overview of the deliverables and timeline
• Set up and maintain a centralized tracker to monitor the progress of deliverables
• Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline
• Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and Global Health standards
• Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments
• Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships
• Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards
• Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility

Qualifications

What you will bring

• Strong communication skills: Ability to convey complex information in a simple and understandable way. Smooth the conversations between internal team and external clients
• Organization and Time Management: Keeping track of timelines, deliverables, and follow-up tasks is essential
• Attention to Detail: Ensuring no important details are missed when discussing the scope of work, timelines, and expectations
• Risk Management: Identifying potential risks and proactively addressing them to avoid any scope creep or delays
• Arabic speaking is required

Additional Information

What you will get

• Competitive bonus
• BUPA Medical Insurance for you and your family
• Annual leave – 25days
• Remote working on Sundays
• Working anywhere – 1monthevery year
• Residency visa including yearly dependent fees
• School fees contribution, 40,000 SAR per child peryear (up to a max of three children)
• Individual annual flight allowance for expats

International Relocation Package*

• Paid flight to Riyadh – for youand your family (up to a max of three children)
• 60 days of accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000
• Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs
• Individual paid flight home and an end-of-service gratuity payment when leaving the company*

Local Relocation Package*

• Paid flight to Riyadh – individual and family (up to a max of three children)
• 30 days accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000
• Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs

*If eligible

We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.