Customer Service Representative

Ataba Alafiya health company; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Ataba Alafiya health company in Riyadh is seeking a Customer Service Representative to support customers and deliver a responsive, professional service experience on site.

You will handle enquiries, listen actively, maintain accurate records, protect confidential information, and collaborate with colleagues to improve service quality. The role requires clear communication, discretion, and a patient, empathetic approach within a health-care setting.

Qualifications

• Strong spoken and written communication.
• Active listening and the ability to clarify customer needs.
• Patient, empathetic handling of complaints and challenging conversations.
• Sound judgment to resolve routine enquiries and elevate matters appropriately.
• Accurate data entry, record keeping, and attention to detail.
• Ability to handle confidential customer information responsibly.
• Organization, time management, and follow-through on open requests.
• Comfort using computers and learning customer-service systems and procedures.
• Teamwork, reliability, and a professional manner in a health-service environment.

Responsibilities

• Respond to customer enquiries through available service channels and provide timely, helpful information.
• Listen carefully, identify the issue, and resolve routine concerns in line with company procedures.
• Escalate complex or unresolved matters to the appropriate team and follow up as needed.
• Maintain accurate records of interactions, requests, and outcomes while protecting confidentiality.
• Communicate service updates clearly and treat customers with patience, empathy, and respect.
• Work with colleagues to share feedback and contribute to improved customer service processes.

Skills

Communication skills

Active listening

Customer focus

Empathy

Confidentiality

Data entry

Time management

Teamwork

Tools

CRM software

Job description

Job Description

Ataba Alafiya health company is seeking a Customer Service Representative to support customers and help deliver a responsive, professional service experience. Based in Riyadh, this role is suited to a clear communicator who can understand customer needs, provide accurate information, and handle enquiries with care and discretion.

Responsibilities include:

• Respond to customer enquiries through the company’s available service channels and provide timely, helpful information.
• Listen carefully, identify the issue, and resolve routine concerns in line with company procedures.
• Escalate complex, sensitive, or unresolved matters to the appropriate team and follow up as needed.
• Maintain accurate records of interactions, requests, and outcomes while protecting confidential information.
• Communicate service updates clearly and treat customers with patience, empathy, and respect.
• Work with colleagues to share recurring feedback and contribute to improved customer service processes.

The successful candidate will be dependable, organized, and comfortable working in a health-company setting where accuracy, confidentiality, and a positive customer experience are important. This is an on-site position in Riyadh.

Job Specification

• Strong spoken and written communication, with a courteous and customer-focused approach.
• Active listening and the ability to clarify customer needs before recommending next steps.
• Patient, empathetic handling of complaints and challenging conversations.
• Sound judgment to resolve routine enquiries and elevate matters appropriately.
• Accurate data entry, record keeping, and attention to detail.
• Ability to handle confidential customer information responsibly.
• Organization, time management, and follow-through on open requests.
• Comfort using computers and learning customer-service systems and procedures.
• Teamwork, reliability, and a professional manner in a health-service environment.