On-Site Customer Service Specialist — Riyadh

Ataba Alafiya health company; Riyadh; Sur place; SAR 60 000 - 100 000; Plein temps

Résumé du poste

Ataba Alafiya health company in Riyadh is seeking a Customer Service Representative to support customers and deliver a responsive, professional service experience on site.

You will handle enquiries, listen actively, maintain accurate records, protect confidential information, and collaborate with colleagues to improve service quality. The role requires clear communication, discretion, and a patient, empathetic approach within a health-care setting.

Qualifications

• Strong spoken and written communication.
• Active listening and the ability to clarify customer needs.
• Patient, empathetic handling of complaints and challenging conversations.
• Sound judgment to resolve routine enquiries and elevate matters appropriately.
• Accurate data entry, record keeping, and attention to detail.
• Ability to handle confidential customer information responsibly.
• Organization, time management, and follow-through on open requests.
• Comfort using computers and learning customer-service systems and procedures.
• Teamwork, reliability, and a professional manner in a health-service environment.

Responsabilités

• Respond to customer enquiries through available service channels and provide timely, helpful information.
• Listen carefully, identify the issue, and resolve routine concerns in line with company procedures.
• Escalate complex or unresolved matters to the appropriate team and follow up as needed.
• Maintain accurate records of interactions, requests, and outcomes while protecting confidentiality.
• Communicate service updates clearly and treat customers with patience, empathy, and respect.
• Work with colleagues to share feedback and contribute to improved customer service processes.

Connaissances

Communication skills

Active listening

Customer focus

Empathy

Confidentiality

Data entry

Time management

Teamwork

Outils

CRM software

Description du poste

Ataba Alafiya health company in Riyadh is seeking a Customer Service Representative to support customers and deliver a responsive, professional service experience on site.

You will handle enquiries, listen actively, maintain accurate records, protect confidential information, and collaborate with colleagues to improve service quality. The role requires clear communication, discretion, and a patient, empathetic approach within a health-care setting.