Customer Service Specialist

Tamimi commercial; Al Khobar; On-site; SAR 65,000 - 85,000; Full time

Job summary

Tamimi Commercial in Khobar, Saudi Arabia, is seeking a customer service representative to respond to inquiries via phone, email, or chat. You will assist customers with product information, order status, and troubleshooting, while maintaining detailed interaction records.

Collaboration with other departments and feedback for process improvements are encouraged. The role requires a high school diploma or equivalent (associate or bachelor’s preferred), plus experience in customer service, strong

Qualifications

• Highschool diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Skills

Strong communication

Interpersonal skills

Time management

Education

High school diploma or equivalent; associate or bachelor's degree preferred

Tools

Customer service software

Microsoft Office Suite

Job description

Khobar, Saudi Arabia | Posted on 11/24/2025

Requirements

Key Responsibilities

• Respondto customer inquiries via phone, email, or chat in a timely manner.
• Assistcustomers with product information, order status, and troubleshootingissues.
• Maintaindetailed records of customer interactions and transactions.
• Collaboratewith other departments to resolve complex issues and improve customersatisfaction.
• Identifyopportunities for process improvement and provide feedback to management.
• Handlecustomer complaints with empathy and professionalism.
• Stayupdated on product knowledge and company policies.

Qualifications

• Highschool diploma or equivalent; associate or bachelor's degree preferred.
• Previousexperience in customer service or a related field.
• Strongcommunication and interpersonal skills.
• Proficientin using customer service software and Microsoft Office Suite.
• Abilityto work in a fast-paced environment and manage multiple tasks.
• Excellentproblem-solving skills and attention to detail.