Customer Service Representative

National Blood & Cancer Center - NBCC; Riyadh; On-site; SAR 73,000 - 100,000; Full time

Job summary

National Blood & Cancer Center - NBCC in Riyadh, Saudi Arabia seeks a receptionist/call center agent to handle patient communications and scheduling. You will manage incoming/outgoing calls, respond to inquiries, and support multiple departments to ensure smooth patient flow.

The role requires 2 years in a call center setting, good English, and solid computer skills. You will coordinate appointments and assist in messages via Vezeeta, website, and WhatsApp.

Qualifications

• 2 years of experience in call center and reception.
• Strong communication skills and fluent in English.
• Solid computer skills including MS Word and Excel.

Responsibilities

• Answer incoming calls and manage outgoing calls.
• Respond to patients' inquiries and follow up on complaints.
• Schedule patient appointments through departments.
• Answer internal calls and assist other departments.
• Follow up of missed patients.
• Monitor Vezeeta system, center website, and WhatsApp communications.

Skills

Call center experience

Communication skills

English proficiency

MS Word & Excel

Job description

QUALIFICATIONS:

• With 2 years of experience in call center and Reception.

ESSENTIAL SKILLS:

• Good communication Skills.
• Good English.
• Computer Skills.
• Full knowledge of Word, Excel and all Microsoft.

DETAILED JOB DESCRIPTION AND RESPONSIBILITIES:

• Receiving incoming and outgoing calls.
• Responding to patients' inquiries and receiving and following up on complaints.
• Scheduling patient appointments through departments.
• Answer internal calls and assist other departments.
• Follow up of missed patients.
• Follow up on the Vezeeta system, the center's website, and WhatsApp.
• Confirmation of patient appointments for upcoming clinics.
• Coordination and scheduling of doctors' clinics on the system.
• Remind doctors of clinics.

EMPLOYER: BLOOD AND CANCER CENTER, RIYADH SAUDI ARABIA