Call Center Customer Service Representative

Avanta Works; Medina; On-site; SAR 57,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Accommodation provided

Job summary

Avanta Works in Medina, Saudi Arabia is seeking a Call Center Customer Service Representative to handle incoming calls and deliver excellent support to clients. You will respond to inquiries, resolve issues, and assist with orders while maintaining accurate records in the CRM.

The role requires strong communication, problem-solving, and active listening. English proficiency is required; flexibility to work evenings, weekends, and holidays is expected to meet customer demand.

Qualifications

• Prior call center or customer service experience preferred.
• English communication is required; additional languages are a plus.

Responsibilities

• Respond to incoming calls from customers in a professional and courteous manner.
• Provide accurate information about products and services.
• Assist customers with placing orders or resolving issues.
• Update customer accounts and maintain records of interactions.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure concerns are addressed.
• Meet performance goals and targets set by the company.

Skills

Call center experience

Customer service

English communication

Problem-solving

Phone etiquette

Active listening

Multitasking

Flexibility hours

Job description

Call center representative vacancy in Medina Saudi Arabia

Call Center Customer Service Representative

Location: Medina, Saudi Arabia

As a Call Center Customer Service Representative, you will be responsible for handling incoming calls and providing excellent customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and processing orders. This role is suitable for men with a biometric passport and no English language requirement.

Responsibilities:

• Respond to incoming calls from customers in a professional and courteous manner
• Provide accurate information about our products and services
• Assist customers with placing orders or resolving any issues they may have
• Update customer accounts and maintain accurate records of all interactions
• Escalate complex or unresolved issues to the appropriate department or supervisor
• Follow up with customers to ensure their questions or concerns have been addressed
• Meet performance goals and targets set by the company

Requirements:

• Previous experience in a call center or customer service role is preferred but not required
• Must be able to communicate effectively in English (additional languages are a plus)
• Strong problem-solving skills and ability to handle difficult situations calmly
• Excellent phone etiquette and active listening skills
• Ability to multitask and work in a fast-paced environment
• Must be willing to work flexible hours including evenings, weekends, and holidays if needed

Benefits:

• Competitive salary of 1600$ per month
• Accommodation provided