Customer Service Representative

Masadr Food Supply; Riyadh; On-site; SAR 56,000 - 100,000; Full time

Job summary

Masadr Food Supply is seeking a capable Customer Service professional in Riyadh to manage inquiries, provide product and service information, and coordinate orders across departments. You will help resolve issues, maintain strong customer relationships, and support the sales team with requests in a fast-paced environment.

The role requires 2+ years in customer service, fluency in Arabic and English, and strong communication skills.

Qualifications

• 2+ years of experience in Customer Service.
• Fluent in Arabic and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Ability to work under pressure and manage multiple tasks.
• Good knowledge of MS Office.
• Customer-focused, organized, and professional

Responsibilities

• Handle customer inquiries requests and complaints professionally
• Provide accurate information about products orders and services
• Follow up on customer orders and coordinate with relevant departments
• Resolve customer issues and ensure timely follow-up
• Maintain strong relationships with customers
• Record and update customer information and interactions
• Prepare reports and maintain accurate records
• Support the sales team with customer-related requests

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Tools

MS Office

Job description

Key Responsibilities

• Handle customer inquiries requests and complaints professionally
• Provide accurate information about products orders and services
• Follow up on customer orders and coordinate with relevant departments
• Resolve customer issues and ensure timely follow-up
• Maintain strong relationships with customers
• Record and update customer information and interactions
• Prepare reports and maintain accurate records
• Support the sales team with customer-related requests

Key Requirements

• 2+ years of experience in Customer Service.
• Fluent in Arabic and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Ability to work under pressure and manage multiple tasks.
• Good knowledge of MS Office.
• Customer-focused, organized, and professional