Customer Service Representative

Direct; Dammam, Jeddah, Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Direct is seeking a friendly receptionist in Dammam to greet customers, assess needs, and guide them to the right service. You will manage check-ins, answer inquiries, and maintain a tidy, efficient reception area.

The role requires strong communication in Arabic, English, and Urdu, solid computer skills, and precise data entry. Prior reception or customer service experience is preferred for this position.

Qualifications

• Bachelor's degree or Diploma.
• Proficiency in Arabic, English, and Urdu.
• Proficiency in computer use and Microsoft Office.
• Ability to use digital systems and enter data accurately.
• Previous experience in reception or customer service is preferred.

Responsibilities

• Welcome customers identify their needs and direct them to the appropriate service.
• Explain service procedures and requirements and respond to customer inquiries.
• Manage customer flow and queues to ensure smooth service delivery.
• Assist customers in completing the required information and forms ensuring accuracy.
• Record customer information and update service records on approved systems while maintaining confidentiality.
• Coordinate with the team to follow up on customer requests and refer feedback and complaints to the relevant person.
• Keep the reception area organized and maintain service quality standards.

Skills

Arabic

English

Urdu

Data entry

Customer service

Communication

Education

Bachelor's degree

Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Key Responsibilities

• Welcome customers identify their needs and direct them to the appropriate service
• Explain service procedures and requirements and respond to customer inquiries
• Manage customer flow and queues to ensure smooth service delivery
• Assist customers in completing the required information and forms ensuring accuracy
• Record customer information and update service records on approved systems while maintaining confidentiality
• Coordinate with the team to follow up on customer requests and refer feedback and complaints to the relevant person
• Keep the reception area organized and maintain service quality standards

Qualifications

• Bachelor's degree Or Diploam.
• Proficiency in Arabic, English, and Urdu.
• Proficiency in computer use and Microsoft Office (Word, Excel, PowerPoint).
• Ability to use digital systems and enter data accurately.
• Previous experience in reception or customer service is preferred.

Personal Skills

• Strong communication skills and a professional approach to customer service.
• Professional appearance, a courteous manner, and good listening skills.
• Patience and the ability to address different customer needs.
• Good organizational skills and attention to detail.
• Ability to work under pressure and as part of a team.
• Punctuality and commitment to following work procedures.