Customer Service Specialist

Al Tamimi; Al Khobar; On-site; SAR 30,000 - 45,000; Full time

Job summary

Al Tamimi in Al Khobar, Saudi Arabia is seeking a dedicated Customer Service Specialist to provide exceptional service to customers. In this role, you will be responsible for resolving inquiries, maintaining records, and ensuring a positive customer experience.

The ideal candidate should have a high school diploma, relevant customer service experience, and strong communication skills. You will work in a fast-paced environment and collaborate with other departments to enhance customer satisfaction.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Handle customer complaints with empathy and professionalism.

Skills

Strong communication skills

Customer service software proficiency

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

Khobar, Saudi Arabia | Posted on 06/10/2026

We are seeking a dedicated Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience.

Requirements

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.