Customer Quality Engineer (CQE) – Data Centre Solutions - Riyadh, KSA

Qualcomm; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in Riyad Al Khabra is seeking a Customer Quality Engineer for Data Centre Solutions. This role involves acting as the primary quality advocate for data centre customers, ensuring product reliability, and enforcing compliance with industry standards. The ideal candidate will have a Bachelor’s degree in Engineering and at least 10 years of relevant experience. Competitive benefits such as salary including housing and transport allowance, stock options, and comprehensive leave policies are offered.

Benefits

Housing and transport allowance

Stock and performance-related bonus

Fully paid maternity leave

Fully paid paternity leave

Child Education Allowance

Life and Medical Insurance

Qualifications

• 10+ years in hardware quality engineering or reliability for data centre or enterprise systems.
• Strong background in server architecture, networking, and storage technologies.
• Proven track record in customer engagement and timely issue resolution.

Responsibilities

• Act as the quality advocate for data centre customers, ensuring their needs are communicated internally.
• Drive cross-functional collaboration with Server Hardware, Networking, and Cloud Infrastructure teams.
• Lead root cause analysis and corrective actions for product failures in data centres.

Skills

Full-stack engineering expertise

Machine learning proficiency

Infrastructure knowledge

Strong analytical skills

Excellent communication skills

Education

Bachelor’s in Electrical Engineering

Master’s in Electrical Engineering

PhD in Electrical Engineering

Tools

Data analytics tools

Quality improvement methodologies

Job description

Company:

Qualcomm Middle East Information Technology Company LLC

Job Area:

Engineering Group, Engineering Group > Hardware Engineering

General Summary:

Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufacture your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You’ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.

About the Role:

As the Customer Quality Engineer for Data Centre Solutions you will serve as the primary quality interface between strategic data centre customers and internal engineering teams. This role ensures product reliability, rapid issue resolution, and continuous improvement across complex hardware and software ecosystems powering modern data centres.

You will bring a strong combination of full‑stack engineering expertise, machine learning proficiency, and infrastructure knowledge to build robust, scalable AI systems.

Qualcomm is driving the next wave of innovation in data centre technology, delivering cutting‑edge solutions that power cloud computing, AI workloads, and hyperscale infrastructure. As a Customer Quality Engineer (CQE) for Data Centre Solutions, you will play a pivotal role as the primary quality interface between strategic data centre customers and internal engineering teams. This is an opportunity to join a team at the forefront of Qualcomm’s rapidly expanding data centre business—a space poised for tremendous growth and impact.

Key Responsibilities will include:

• Act as the quality advocate for data centre customers, ensuring their requirements and priorities are clearly communicated internally.
• Drive cross‑functional collaboration across Server Hardware, Networking, Storage, Firmware, and Cloud Infrastructure teams.
• Lead root cause analysis and corrective actions for data centre product failures, including server boards, interconnects, and high‑density systems.
• Monitor and minimize RMA cycle time for enterprise‑grade components.
• Develop and present customer‑facing quality reports, including reliability metrics and failure trend analysis.
• Implement data‑driven quality improvements using advanced analytics and automation.
• Ensure compliance with data centre standards (e.g., ISO 9001, NEBS, RoHS) and customer‑specific requirements.
• Partner with suppliers, supply chain, CE, and manufacturing teams to maintain high reliability for mission‑critical systems.

Minimum Qualifications & Experience:

• Bachelor’s in Electrical Engineering, Computer Engineering, or Mechanical Engineering.
• 10+ years in hardware quality engineering or reliability for data centre or enterprise systems.
• Strong background in server architecture, networking, and storage technologies.
• Proven track record in customer engagement and timely issue resolution.
• Expertise in failure analysis, SPC, DOE, and reliability modelling.
• Ability to lead cross‑functional teams and influence stakeholders.
• Strong analytical and critical thinking skills.
• Ability to make data‑driven timely sound decisions.
• Strong communication and presentation skills for executive‑level reporting.

Preferred Qualifications:

• Master’s in Electrical Engineering or related discipline.
• Familiarity with cloud infrastructure platforms (e.g., Azure, AWS, GCP).
• Knowledge of thermal, power, and signal integrity challenges in high‑density systems.
• Experience with data analytics tools for quality improvement.
• Advanced degree in Electrical Engineering, Computer Engineering, or related field.
• Ability to speak Arabic.

What's on Offer:

• Salary including housing & transport allowance.
• Stock (RSU's) and performance related bonus.
• 16 weeks fully paid Maternity Leave.
• 6 weeks fully paid Paternity Leave.
• Employee stock purchase scheme.
• Child Education Allowance.
• Relocation and immigration support (if needed).
• Life and Medical Insurance.
• Live+ Well Reimbursement for health and recreational membership fees.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.
• Master’s degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.
• PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.

References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e‑mail disability‑[e-mail] or call Qualcomm's toll‑free number. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able to participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

If you would like more information about this role, please contact Qualcomm Careers.