CRM Lifecycle Architect - Personalised Journeys

Sweater; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A customer relationship management firm in Saudi Arabia is seeking a passionate CRM Specialist to manage customer relationship strategies aimed at enhancing retention and engagement. The ideal candidate will have a Bachelor's degree in a relevant field and proven experience with CRM platforms like CleverTap or Braze. Responsibilities include designing customer journeys, analyzing data, and collaborating with teams to improve customer experiences. Join a forward-thinking team focused on innovation and growth.

Benefits

Opportunities for growth and professional development

Dynamic and collaborative work environment

Qualifications

• Proven experience in CRM management, marketing automation, or customer lifecycle marketing.
• Hands-on experience with CRM platforms such as CleverTap, Braze, or WebEngage.
• Strong analytical and problem-solving skills with the ability to interpret customer data.

Responsibilities

• Manage and implement CRM strategies to increase customer retention and loyalty.
• Analyze customer data to identify segments and understand user behavior.
• Design and execute customer journeys and lifecycle campaigns.

Skills

CRM management

Data analysis

Marketing automation

Customer lifecycle marketing

Communication skills

Education

Bachelor’s degree in Marketing, Business Administration, Data Analytics, or related field

Tools

CleverTap

Braze

WebEngage

Job description

A customer relationship management firm in Saudi Arabia is seeking a passionate CRM Specialist to manage customer relationship strategies aimed at enhancing retention and engagement. The ideal candidate will have a Bachelor's degree in a relevant field and proven experience with CRM platforms like CleverTap or Braze. Responsibilities include designing customer journeys, analyzing data, and collaborating with teams to improve customer experiences. Join a forward-thinking team focused on innovation and growth.