CRM Developer / Administrator – Microsoft Dynamics 365 (Fan-ID Platform)

Talent BluePrint; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading CRM solutions provider in Saudi Arabia is looking for a CRM Developer/Administrator to oversee the Fan-ID CRM platform. The role involves configuration, ongoing support, and integration management, especially during live events. The ideal candidate has proven experience with Microsoft Dynamics 365, strong troubleshooting skills, and enjoys working in production environments. Immediate availability is preferred, with a focus on Saudi Nationals.

Qualifications

• Proven experience as a CRM Administrator/Developer in production environments.
• Hands-on experience with Microsoft Dynamics 365 or equivalent enterprise CRM platforms.
• Strong understanding of CRM configuration, workflows, and security models.

Responsibilities

• Oversee the configuration and administration of the Fan-ID CRM platform.
• Ensure the CRM supports fan engagement and operational workflows.
• Manage CRM environments including production, staging, and non-production.

Skills

CRM configuration

Microsoft Dynamics 365

Security models and RBAC

API integrations

Troubleshooting skills

Job description

Contract Duration: 3 Months (with possibility of extension)

Work Mode: Onsite

Location: [Saudi Arabia – specify city if needed]

Joining: ASAP

Nationality Preference: Saudi National preferred

Role Overview

We are looking for a CRM Developer / Administrator (Microsoft Dynamics 365) to oversee the configuration, administration, and ongoing support of the Fan-ID CRM platform. This role is critical in ensuring the CRM reliably supports fan engagement, operations, integrations, and reporting, especially during live events and peak traffic periods.

The ideal candidate will be hands‑on, detail‑oriented, and experienced in managing enterprise CRM platforms in high‑volume, production environments.

Key Responsibilities

• Oversee the configuration and administration of the Fan-ID CRM platform (Microsoft Dynamics 365)
• Ensure the CRM supports fan engagement, operational workflows, integrations, and reporting during live events
• Administer, develop, and configure the CRM platform to meet Fan-ID business and operational requirements
• Manage CRM environments, including:
  • Production
  • Staging
  • Non‑production environments
• Configure and maintain:
  • Entities
  • Forms and views
  • Dashboards and reports
  • Workflows and business rules
• Maintain CRM data structures aligned with Fan-ID processes and system integrations
• Manage CRM user roles, security profiles, and access controls
• Enforce role‑based access control (RBAC) in line with Fan‑ID governance and security policies
• Support authentication and identity integrations with IAM platforms
• Support and troubleshoot issues related to:
  • CRM availability
  • Performance
  • Data consistency
• Assist business teams with CRM data extraction, analysis, and reporting
• Configure and maintain CRM dashboards and reports for operational and management use

Required Experience & Skills

• Proven experience as a CRM Administrator / Developer in production environments
• Hands‑on experience with Microsoft Dynamics 365 (or equivalent enterprise CRM platforms)
• Strong understanding of:
  • CRM configuration
  • Workflows and business rules
  • Security models and RBAC
• Experience supporting CRM integrations using APIs and data connectors
• Experience working with large user bases and high interaction volumes
• Strong troubleshooting and operational support skills

Additional Requirements

• Available to join immediately
• Comfortable working in a fully onsite role
• Saudi National preferred