Crisis Communication Coordinator

Energy Jobline; Makkah Al Mukarramah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading energy and chemicals firm is seeking a Crisis Communication Coordinator in Makkah. The role involves managing crisis communication strategies, updating manuals, and leading training initiatives. Candidates should possess a Bachelor's degree and extensive experience in Public Relations, particularly in crisis situations. This role offers opportunities to work on significant projects within a supportive environment focused on talent development.

Benefits

Professional development opportunities

Competitive remuneration

Qualifications

• 15 years of experience in Public Relations and Media Relations, with at least 3 in crisis communication.
• Experience in developing crisis communication strategies.
• Ability to lead monthly crisis communication training and drills.

Responsibilities

• Update the Crisis Communications Manual monthly.
• Assist business lines with their Crisis Communications manuals & training.
• Conduct weekly video conference testing.

Skills

Crisis Communication

Public Relations

Media Relations

Leadership

English Writing Skills

Education

Bachelor's degree in Communication, PR, Journalism, or related field

Tools

Enterprise Content Management Systems (e.g. Adobe AEM, Sitecore)

Job description

Overview

We are seeking a Crisis Communication Coordinator to join the Media Monitoring & Coordination Division of Media & Executive Comms Department. Media & Exec Comms Dept. is the trusted front-line strategic communications Dept. for corporate-level media helping to position the company as the world's leading integrated energy and chemicals producer. The Crisis Communication Coordinator’s primary role is to support Media & Executive Comms Department in executing and monitoring communication strategies, managing the crisis communications manual and procedures, and to promptly assemble into the Emergency Message Board System in the event of a crisis incident.

Duties and Responsibilities

• Update the Crisis Communications Manual on a monthly basis, gain approval, and prepare copies for management on a quarterly basis.
• Assist business lines with their Crisis Communications manuals & training requirements.
• Ensure that the Communications Response Center is running and updated with current technology and equipment.
• Conduct weekly video conference testing in collaboration with other functions.
• Respond to incidents or issues that have the potential to damage the company’s reputation.
• Prepare communications as needed during an incident or threat to the Company’s brand.
• Support Corporate Communication strategic initiatives by developing, maintaining and testing plan.
• Prioritize and manage multiple projects and initiatives within a busy media team.
• Ensure communication strategies and plans are fully aligned and integrated with the overall Corporate Strategy.
• Leverage available enterprise data and research (e.g. corporate reputation tracking data and stakeholder insights) to inform future communication strategies, content creation and engagement.
• Develop KPIs and metrics to measure the effectiveness and impact of crisis communications strategies.
• Provide functional support and advice on crisis media issues to senior leaders in the organization.
• Where appropriate, attend relevant events, providing support required and ensuring accountability reporting on outcomes of attendance and participation at such events.
• Support the company’s crisis communications activities, crisis preparedness, and media handling during crisis incidents.
• Deliver consistent results to an exceptional and consistent standard.

Minimum Requirements

• A successful candidate should hold a Bachelor’s degree from a recognized and approved program in the fields of Communication, Public Relations, Journalism, Crisis Management, or related field
• Fifteen (15) years of experience in Public Relations and Media Relations, gained from either agency and / or in-house corporate setting, ideally in energy, oil and gas sector, and at least three years in crisis communication.
• Excellent leadership experience in crisis communication
• Native English speaker, with excellent English writing and presentation skills
• Experience in developing crisis communication strategies
• Experience developing online content
• Experience using an enterprise content management system and managing content for a heavy traffic website (Enterprise level CMS like Adobe AEM, Sitecore, Optimizely)
• Strong background in media relations and serving as spokesperson
• Experience in emergency response / crisis management development
• Ability to understand national and international issues and how they can affect the industry
• Ability to identify, assess and act against communication & reputation issues
• Ability to lead monthly crisis communication training and drills
• Proven experience of media handling in crisis situations, with consistent ability to respond calmly and with confidence in a fast-paced environment

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.