Conference & Events Coordinator

Mandarin Oriental Hotel Group Limited; Riyadh; On-site; SAR 40,000 - 50,000; Full time

Job summary

A luxury hotel group is seeking a Conference & Events Coordinator to support the setup and organization within the Commercial Department in Riyadh. The role focuses on coordinating events, maintaining client relationships, and implementing sustainable practices. Key skills include effective communication and a commitment to service excellence. Benefits include competitive salary, health insurance, and a global stay program for employees.

Benefits

Competitive salary

Health insurance

Incentives

Learning and development programs

MOstay benefits

Qualifications

• Experience in coordinating events or similar roles.
• Knowledge of eco-friendly practices and sustainability.
• Ability to maintain professional relationships in hospitality.

Responsibilities

• Assist in the organization and development of department systems.
• Provide information and maintain sales records for commercial operations.
• Communicate corporate policies and ensure compliance.

Skills

Understanding corporate policies

Customer service excellence

Effective communication

Sustainability initiatives

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial Department in Riyadh, the Conference & Events Coordinator is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.

The Events Coordinator will be responsible for providing information, assisting in the daily operation of the department as well as the maintenance of all sales records. This individual will also maintain and update the Delphi system and communicate related information to colleagues. The administrative requirements of this position will not be limited to assisting with administrative needs, training, client relations, and general office projects under the direction of Director of Commercial Strategy.

As Conference & Events Coordinator, you will be responsible for the following duties:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Assist the Team in all upcoming tasks within Commercial Strategy but also beyond.
• To ensure that Mandarin Oriental, Riyadh’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Ensures all requests are handled in the time frame set by the company.
• Updates all activities related to company account management in the system and adheres to MOHG standards.
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers to grow share of the account.
• Ensures an excellent working relationship with all colleagues within the hotel.
• Effectively communicating with all other hotel departments, especially Reservations, Front Office and Banquets.
• Establishing and maintaining files, database of all accounts and assisting the team in maintaining the account management system.

As Conference & Events Coordinator, we expect from you:

• This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
• Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
• Supporting sustainability initiative.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A competitive incentive.
• Health insurance.

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