Cluster Assistant Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)

FAIRMONT; Umluj; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading luxury hotel chain in Umluj, Tabuk Province is seeking a Cluster Assistant Reservations Manager. This role is vital in ensuring high levels of guest satisfaction and effective resolution of inquiries. The candidate should possess a diploma in Hotel Management, have at least three years of experience in a luxury setting, and demonstrate the ability to handle multiple tasks efficiently. Join us to help build exceptional guest experiences and train a dedicated team.

Qualifications

• Minimum 3 years experience in hotel or resort.
• Luxury hotel or resort background preferred.
• Understands the local culture and has worked in the region.

Responsibilities

• Ensure all reservation inquiries are professionally and promptly handled.
• Conduct training for existing and new agents in the team.
• Handle and resolve guest issues positively.

Skills

Ability to handle multiple tasks

Ability to delegate and organize work flow

Ability to meet deadlines consistently

Education

Degree/Diploma in Training and Development or Hotel Management

Tools

Opera

Microsoft Office

Job description

Cluster Assistant Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality) FAIRMONT•Umluj, Tabuk Province, Saudi Arabia

Job Description

THE POSITION

THE INCUMBENT IN THIS POSITION IS RESPONSIBLE FOR FOLLOWING UP TO MATERIALIZE THE BUDGETED REVENUES OF ALL SEGMENTS. THE POSITION FOCUSES ON HOTEL'S NATIONAL AND INTERNATIONAL ACCOUNTS IN TERMS OF INDIVIDUAL BOOKINGS.

KEY ROLES & RESPONSIBILITIES

• ENSURE ALL RESERVATION ENQUIRES ARE PROFESSIONALLY, AND PROMPTLY HANDLED AND THAT THERE IS NO LOSS OF BUSINESS
• CONDUCT TRAINING TO EXISTING AND NEW AGENTS IN THE TEAM TO MAINTAIN AND IMPROVE RESERVATION SELLING SKILLS
• HANDLE AND RESOLVE GUEST ISSUES IN A POSITIVE MANNER SO AS TO PROTECT COMPANY REVENUE AND RESULT IN GUEST SATISFACTION
• DEVELOP AND MAINTAIN THE DEPARTMENT SCHEDULE WHEREBY THERE IS APPROPRIATE COVERAGE TO HANDLE RESERVATION CALLS, MINIMIZING LOSS OF CALLS, AND ENSURING A HIGH LEVEL OF CONVERSION INTO BOOKINGS
• TRACK CALLS USING STANDARD CALL CONVERSION SHEETS AND REPORT RESULTS DAILY, WEEKLY AND MONTHLY
• SET AND AMEND SELLING STRATEGIES ACROSS ALL CHANNELS, AND SEGMENTS AS DIRECTED BY THE DIRECT REPORT AS APPLICABLE PER PROPERTY LEVEL
• RUN REPORTS AS REQUIRED BY HOTEL AND COMPANY STANDARDS; ASSIST THE DIRECTOR OF REVENUE MANAGEMENT OR OTHER DIRECT REPORT, TO MAINTAIN, MAKE CHANGE IN THE RESERVATION/PROPERTY MANAGEMENT/REVENUE MANAGEMENT SYSTEM (IF APPLICABLE) AT PROPERTY LEVEL AS REQUIRED
• MAINTAIN ADMINISTRATION PROCEDURES, AS PER COMPANY AND HOTEL STANDARDS; THIS INCLUDES ALL RESERVATIONS AND REQUESTS ARE CONFIRMED WITHIN 24 HOURS, NO SHOW CHARGES ARE VALIDATED AND SENT TO FINANCE FOR POSTING, FILING SYSTEM IS MAINTAINED, AND NEW ONES SET UP; FAX MACHINE IS CHECKED AND CORRESPONDENCE IS PLACED IN THE APPLICABLE PLACE(S)
• CONDUCT ANNUAL REVIEWS, RECOMMEND APPROPRIATE SUCCESSION PLAN FOR EMPLOYEE(S) DEVELOPMENT IN ORDER TO ENSURE THE SUSTAINABILITY OF THE RESERVATION DEPARTMENT; PROVIDE SUGGESTION FOR IMPROVEMENT, AND IDENTIFY BARRIERS TO ITS SUCCESS, AND WAYS TO OVERCOME THESE
• MONITOR AND REPORT RESULTS OF ANY INCENTIVE PROGRAMS IN PLACE; RESPONSIBLE TO MAKE SURE INTEGRITY OF THE PROGRAM IS MAINTAINED, AND THAT ALL REQUIREMENTS ARE FOLLOWED

Qualifications

PERSONAL ATTRIBUTES

• CREATIVITY, STRESS MANAGEMENT, SELF-DEVELOPMENT, LISTENING AND ORAL

SKILLS

• ABILITY TO HANDLE MULTIPLE TASKS
• ABILITY TO DELEGATE AND ORGANIZE WORK FLOW
• ABILITY TO MEET DEADLINES CONSISTENTLY

LEADERSHIP SKILLS

• MANAGING, TRAINING AND INSTRUCTING SKILLS

QUALIFICATIONS

• DEGREE/DIPLOMA IN TRAINING AND DEVELOPMENT OR HOTEL MANAGEMENT
• WORKING KNOWLEDGE OF OPERA, MICROSOFT OFFICE.

EXPERIENCE

• MINIMUM 3 YEARS EXPERIENCE IN HOTEL OR RESORT.
• LUXURY HOTEL OR RESORT BACKGROUND PREFERRED
• UNDERSTANDS THE LOCAL CULTURE AND HAVE WORKED IN THE REGION

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.