Call Center Representative

Tawantech; Unaizah; On-site; SAR 45,000 - 89,000; Full time

Job summary

Tawantech in Saudi Arabia is seeking a Call Center Representative to handle customer inquiries, provide accurate information, and maintain a positive experience through professional, timely support.

You will respond to calls, record interactions, meet KPIs, and coordinate with other departments while remaining calm under pressure. Fluent Arabic and good English are required.

Applicants should have a diploma or bachelor's degree in a related field and 0–1 year of customer service experience.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.
• 0-1 year of experience in customer service, call center, or a related role.
• Good verbal and written communication skills.
• Good computer and MS Office skills.
• Ability to handle customers professionally and remain calm under pressure.
• Fluent Arabic and good English communication skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues or escape them when required.
• Record customer interactions and update information in the system.
• Follow company procedures, policies, and service standards.
• Coordinate with relevant departments to resolve customer requests.
• Maintain a high level of customer satisfaction.
• Meet assigned call center KPIs and performance targets.

Skills

Communication

MS Office

Composure

Arabic

English

Education

Related degree

Tools

MS Office

Job description

We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues or escape them when required.
• Record customer interactions and update information in the system.
• Follow company procedures, policies, and service standards.
• Coordinate with relevant departments to resolve customer requests.
• Maintain a high level of customer satisfaction.
• Meet assigned call center KPIs and performance targets.

• Diploma or Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.

• 0-1 year of experience in customer service, call center, or a related role.

• Good verbal and written communication skills.

• Good computer and MS Office skills.

• Ability to handle customers professionally and remain calm under pressure.

• Fluent Arabic and good English communication skills.