Call Center Specialist

ابتسامه النجوم لطب الاسنان; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Global dental clinic in Jeddah seeks a Call Center Specialist to deliver outstanding service across calls and channels.

You will handle inquiries, follow up on reservations, update records in the CRM, and liaise with departments to resolve issues while maintaining quality standards.

Strong communication and teamwork are essential; English capability is preferred.

Qualifications

• Previous experience in a call center or customer service.
• Excellent verbal and written communication skills.
• Ability to deal with customers and resolve issues calmly and professionally.
• Proficiency in using computers and CRM (Customer Relationship Management) systems.
• Ability to work within a team and handle work pressure.
• English proficiency is preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up with customers, reservations, or orders.
• Record and update customer data and notes in the system.
• Handle complaints and requests, and forward them to the relevant departments when needed.
• Introduce customers to the available services and offers.
• Monitor customer satisfaction and comply with quality standards.
• Achieve performance indicators and the specified targets.

Skills

Call center experience

Verbal and written communication

Customer issue resolution

CRM usage

Teamwork under pressure

English proficiency preferred

Tools

CRM software

Job description

Job Opening: Call Center Specialist

We are looking for a Call Center Specialist to join our Customer Service team and provide an exceptional customer experience through calls and various communication channels.

Duties and Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally.




• Make outbound calls to follow up with customers, reservations, or orders.




• Record and update customer data and notes in the system.




• Handle complaints and requests, and forward them to the relevant departments when needed.




• Introduce customers to the available services and offers.




• Monitor customer satisfaction and comply with quality standards.




• Achieve performance indicators and the specified targets.

Requirements:

• Previous experience in a call center or customer service.




• Excellent verbal and written communication skills.




• Ability to deal with customers and resolve issues calmly and professionally.




• Proficiency in using computers and CRM (Customer Relationship Management) systems.




• Ability to work within a team and handle work pressure.




• English proficiency is preferred.