Call Center Customer Service Representative

ConFlip; Medina; On-site; SAR 46,000 - 55,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

ConFlip is seeking a friendly, customer-oriented Call Center Customer Service Representative in Medina, Saudi Arabia. You will handle inbound and outbound calls, provide product information, and resolve inquiries to ensure customer satisfaction.

The role requires a high school diploma (college degree preferred), English fluency, and the ability to multitask in a fast-paced environment. Visa sponsorship is available for non-Egyptian candidates.

Qualifications

• Minimum high school diploma; college degree preferred.
• Experience in a call center or customer service role.
• Strong communication skills, verbal and written.
• Able to multitask in a fast-paced environment.
• Good problem-solving and attention to detail.
• Proficient with computers and data entry.
• Fluent in English; knowledge of other languages is a plus.

Responsibilities

• Answer incoming calls and assist with inquiries.
• Make outbound calls to follow up on issues or inquiries.
• Provide information about products and services to customers.
• Handle customer complaints and resolve issues.
• Maintain accurate records of all interactions.
• Escalate complex issues to the appropriate department.
• Follow up with customers to ensure needs are met.

Skills

Call center experience

Excellent communication

Multitasking

Problem-solving

Data entry

English fluency

Education

High school diploma

College degree

Job description

Call center representative vacancy in Medina Saudi Arabia

We are seeking a friendly and customer-oriented Call Center Customer Service Representative to join our team in Medina.

Responsibilities

• Answering incoming calls from customers and assisting with their inquiries.
• Making outbound calls to follow up on customer issues or inquiries.
• Providing information about our products and services to customers.
• Handling customer complaints and finding appropriate solutions.
• Maintaining accurate records of all interactions with customers.
• Escalating complex issues to the appropriate department for resolution.
• Following up with customers to ensure their needs have been met.

Requirements

• High school diploma or equivalent required; college degree preferred.
• Previous experience in a call center or customer service role.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficient in computer skills and data entry.
• Must be fluent in English; knowledge of other languages is a plus.

Working Conditions

This is a full-time position with the salary of 1200$ per month. The working hours may vary depending on the needs of the business. This job also offers visa sponsorship for non-Egyptian candidates.