Call Center Representative

Extensya; Riyadh; On-site; SAR 56,000 - 78,000; Full time

Job summary

Extensya is hiring a Call Center Representative to handle customer inquiries on-site in Riyadh. You will provide accurate product information, resolve issues, and record interactions while following scripts and company policies.

The role requires a high school diploma and strong English and Arabic communication skills, with weekly rotating shifts at Extensya offices in Riyadh. Join a dynamic team focused on delivering quality customer service and participate in ongoing training to enhance

Qualifications

• High school diploma or equivalent.
• Advanced English language skills (ability to handle calls in both Arabic and English).
• Excellent verbal communication skills.

Responsibilities

• Answer incoming calls and handle customer inquiries professionally.
• Provide accurate information about products or services.
• Resolve customer issues and complaints efficiently.
• Record customer interactions, transactions, and feedback in the system.
• Escalate complex issues to the appropriate department when necessary.
• Achieve performance targets such as call handling time and customer satisfaction.
• Follow communication scripts and company policies during customer interactions.
• Participate in training sessions to improve product knowledge and communication skills.

Skills

Advanced English language skills

Excellent verbal communication skills

Education

High school diploma or equivalent

Job description

Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.

Job Title: Call Center Representative.

Location: On-site at Extensya offices in Riyadh.

Reports to: Call Center Supervisor.

Work Schedule: Weekly rotating shifts.

Key Responsibilities:

• Answer incoming calls and handle customer inquiries professionally.
• Provide accurate information about products or services.
• Resolve customer issues and complaints efficiently.
• Record customer interactions, transactions, and feedback in the system.
• Escalate complex issues to the appropriate department when necessary.
• Achieve performance targets such as call handling time and customer satisfaction.
• Follow communication scripts and company policies during customer interactions.
• Participate in training sessions to improve product knowledge and communication skills.

Qualifications:

• High school diploma or equivalent.
• Advanced English language skills (ability to handle calls in both Arabic and English).
• Excellent verbal communication skills.