Call Center Representative - English Speaking (Indians)

JobCenter; Medina; On-site; SAR 63,000 - 80,000; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship

Flight ticket to Medina on joining

Job summary

JobCenter in Medina, Saudi Arabia is seeking a Call Center Representative to handle incoming and outgoing calls with a focus on professional service. The role emphasizes English fluency and experience in call center environments.

Responsibilities include resolving inquiries, processing orders, and maintaining accurate records while adhering to company policies. The position offers full-time work with flexible hours and accommodation, plus visa sponsorship and a flight ticket to Medina on joining.

Qualifications

• Proven experience as a call center representative or a similar customer service role.
• Fluent in English with excellent communication skills (written and verbal).
• Ability to handle high volume of calls while maintaining quality standards.
• Familiarity with CRM systems and practices.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a friendly and efficient manner.
• Provide information about products or services, take orders, or elevate calls to appropriate departments when necessary.
• Handle customer complaints and provide appropriate solutions within company policies.
• Keep accurate records of all interactions, transactions, and complaints.
• Follow communication procedures, guidelines, and policies while maintaining professionalism at all times.

Skills

English fluency

Customer service

Tools

CRM systems

Job description

Call center representative vacancy in Medina Saudi Arabia

As a Call Center Representative, you will be responsible for handling incoming and outgoing customer calls in a timely and professional manner. Your main duties will include providing excellent customer service, answering product or service inquiries, resolving complaints and issues, and maintaining accurate records of all interactions. This position is ideal for English speaking individuals with experience in call center environments.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a friendly and efficient manner
• Provide information about products or services, take orders, or elevate calls to appropriate departments when necessary
• Handle customer complaints and provide appropriate solutions within company policies
• Keep accurate records of all interactions, transactions, and complaints
• Follow communication procedures, guidelines, and policies while maintaining professionalism at all times

Requirements

• Proven experience as a call center representative or a similar customer service role
• Fluent in English with excellent communication skills (written and verbal)
• Ability to handle high volume of calls while maintaining quality standards
• Familiarity with CRM systems and practices
• Customer focus with strong problem-solving abilities
• Ability to work in shifts including evenings, weekends, and holidays if needed

Our Offer

• Competitive salary of 1700$ per month
• Full-time job with flexible working hours
• Accommodation provided
• Free visa sponsorship
• Complimentary flight ticket to Medina upon joining the company

This is a great opportunity for men who are fluent in English and have previous call center experience. If you have the required skills and are looking for a challenging role in a dynamic environment, we would love to hear from you!