Call Center Representative

Boundless Consulting; Abha; On-site; SAR 33,000 - 56,000; Full time

Job summary

A live communications agency is looking for 4 Call Center Representatives for a two-month project in Jazan, KSA. Candidates must have over 3 years of experience, be fluent in Arabic and English, and be available to start immediately. Key responsibilities include answering customer calls, resolving complaints, and providing service information. The successful applicants should have technical expertise in computer applications and maintain customer confidentiality.

Qualifications

• 3+ years of experience in a similar role.
• Fluency in both Arabic and English (written and spoken).
• Technical expert in related computer applications.
• Able to respond calmly in emergencies.
• Maintain customer confidentiality.

Responsibilities

• Answer customer inquiries and complaints over the phone.
• Handle and resolve customer complaints effectively.
• Provide service and product information to customers.
• Process forms, orders, and applications as required.
• Recording notes and updating CRM with calls and actions.
• Routing calls to appropriate resources.

Skills

Fluency in Arabic

Fluency in English

Technical expertise in computer applications

Calm reaction in emergencies

Customer confidentiality maintenance

Education

3+ years in call center or similar role

Tools

CRM systems

MS Office

Job description

About the job Call Center Representative

Opportunity #374

The Client:
A live communications agency, that provides fully integrated services enabling excellence in Advertising, Events, Public Relations, and digital and social media. They work on amazing campaigns work with high-profile government and private sector corporations globally.

Role Overview:

Hiring 4 call center representatives for a two-month project in Jazan, KSA. Successful candidates need to be located in Jazan for the period of the project, and available to join immediately.

Key Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaints.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues, and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating, and coordinating with internal departments.

Requirements:

• 3+ years of experience in a similar role.
• Fluency in both Arabic and English (Written and spoken).
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality