Call Center Representative

Alfanar; Riyadh; On-site; SAR 8,000 - 12,000; Full time

Job summary

A leading construction and manufacturing company in Riyadh is looking for a customer service professional to manage inquiries and support the sales team. Responsibilities include answering customer questions, booking appointments, and maintaining accurate records. Candidates should possess a diploma in administration and excellent communication skills.

Qualifications

• Proficient in handling customer inquiries and providing accurate information.
• Ability to follow up on leads and keep customer records updated.

Responsibilities

• Answer calls and respond professionally to customer questions.
• Book appointments for the sales team and follow up with leads.
• Ensure accurate records of calls and interactions.

Skills

Customer support

Communication skills

Problem-solving skills

Sales support

Education

Diploma Degree in Administration

Job description

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Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.

alfanar Building Systems manufactures and markets a variety of building construction products and systems.

The core manufacturing activities of the industries operating under alfanar Building Systems are:

• Precast concrete products and architectural elements

Handle incoming and outgoing calls, assist customers with their inquiries, provide information about our real estate projects, and support the sales team by booking appointments and following up with potential clients.

Key Accountability Areas

• Customer Service:
  • Answer calls and respond to customer questions in a professional manner.
  • Provide details about available properties, prices, and project locations.
  • Handle customer complaints or direct them to the right person.
• Sales Support:
  • Book appointments for the sales team with interested clients.
  • Follow up with leads to check their interest and update records.
• Records & Reporting:
  • Keep accurate records of calls, leads, and customer interactions.
• Marketing Support:
  • Support marketing campaigns by making promotional calls when needed.

Role Accountability

• HR Proficiency:
  • Ability to obtain updated soft and technical skills related to the job.
  • To have a vision and a plan for the career path and how to achieve it.
• Delivery:
  • Perform the planned activities to meet the operational and development targets as per delivery schedules.
  • Utilize resources effectively to achieve objectives within efficient cost and time.
  • Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
• Problem-Solving:
  • Solve any related problems arise and elevate any complex operational issues.
• Quality:
  • Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
• Business Process Improvements:
  • Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
• Compliance:
  • Comply to related policy and procedures and work instructions.
• Health, Safety, and Environment:
  • Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Diploma Degree in Administration Institute or Other