Butler Supervisor

Accor; Medina Province; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Saudi Arabia is looking for a Butler Manager to oversee operations and ensure exceptional guest services at their luxury property in Medina. The ideal candidate will have customer service experience, outstanding communication skills, and the ability to work well under pressure. Responsibilities include managing staff tasks, ensuring smooth communication, and handling guest requests effectively. This position offers an opportunity to work in a prestigious environment that blends modern luxury with exceptional service.

Qualifications

• Previous customer-related experience is an asset.
• Sophisticated verbal and communication skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and supervise all tasks of staff.
• Direct work assignments and ensure communication is clear.
• Handle guest complaints and ensure satisfactory resolutions.
• Maintain cleanliness and control of key supplies.
• Monitor performances and provide feedback.

Skills

Outstanding guest service skills

Strong interpersonal skills

Problem solving abilities

Tools

Microsoft Windows applications

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Job Description

• Has full awareness, manages, and supervises all tasks of his/her staff.
• Directs work assignments of non-supervisory personnel.
• Informs other operating departments of matters related to Butler operations.
• Ensures all communication is carried clearly amongst the team.
• Receives, records, and distributes various reports via the Opera system.
• Receives, records, and always transmits guest requests and preferences accurately to the team.
• Maintains and update administrative data’s.
• Maintains key control and track sheet.
• Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler.
• Ensures smooth handover of daily activities to next shift.
• Appraise appearance, discipline, and efficiency of all staff under direct supervision.
• Maintains working area and equipment in a proper state of cleanliness and repair.
• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
• Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.
• Meticulously follow consumptions of guest supplies.
• Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers’ confidence.
• Monitors performances and provides timely feedback for improvements.
• Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
• Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
• Performs related duties and special projects assigned.
• Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.
• Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.
• Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times.
• Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.
• Has an awareness of all positions in the Butler service dept. including their job functions.

Qualifications

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities

Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your Team And Working Environment

• Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.