BUSINESS ANALYST - SERVICENOW

Duncan & Ross; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading consulting company in Riyadh is seeking a Business Analyst specializing in ServiceNow. The role involves gathering and analyzing business requirements, collaborating with stakeholders for improvement opportunities, and translating needs into detailed functional specifications. Candidates should have experience with large-scale ServiceNow implementations and the ability to work independently and collaboratively within a team. This role promises a dynamic workplace focused on continuous improvement and IT service management.

Qualifications

• Experience working in large-scale ServiceNow implementations.
• Familiarity with reporting and dashboarding in ServiceNow.
• Ability to work independently and as part of a cross-functional team.

Responsibilities

• Gather, analyze, and document business requirements for ITSM processes using ServiceNow.
• Collaborate with stakeholders to identify business challenges and opportunities for improvement.
• Translate business needs into detailed functional and technical requirements.
• Assist in configuring and testing ServiceNow ITSM modules.

Skills

Business analysis

ServiceNow implementation

Stakeholder collaboration

Process documentation

User acceptance testing

Tools

ServiceNow

Reporting tools

Job description

ABOUT THE JOB BUSINESS ANALYST - SERVICENOW

RESPONSIBILITIES

• Gather, analyze, and document business requirements for ITSM processes using ServiceNow
• Collaborate with stakeholders to identify business challenges and opportunities for improvement
• Translate business needs into detailed functional and technical requirements
• Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
• Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
• Conduct workshops and stakeholder interviews to validate requirements and design decisions
• Support UAT, training, and deployment activities
• Provide post-implementation support and continuous improvement recommendations
• Develop process documentation, user stories, use cases, and workflow diagrams
• Ensure compliance with governance, best practices, and organizational standards

QUALIFICATIONS

• Experience working in large-scale ServiceNow implementations
• Familiarity with reporting and dashboarding in ServiceNow
• Experience with integration of ServiceNow with other platforms/tools
• Ability to work independently and as part of a cross-functional team