Assistant Store Manager - Fashion Retail

Apparel Group; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

Apparel Group is seeking an Assistant Store Manager to support daily retail operations, enhance customer service, and contribute to sales performance in Riyadh. You will assist the Store Manager in maintaining profitable store operations while ensuring brand standards and company policies are followed.

This role involves supervising staff, managing rosters, and driving loyalty programs while maintaining visual merchandising and loss-prevention practices.

Qualifications

• Retail operations knowledge and brand standards.
• Strong customer service orientation and sales focus.
• Ability to supervise staff and manage rosters.
• Ability to stand in for Store Manager as needed.
• Knowledge of fashion products and trends.

Responsibilities

• Support the Store Manager in maximizing store sales and profitability.
• Ensure high standards of customer service.
• Provide guidance to staff on product recommendations.
• Maintain knowledge of merchandise and fashion trends.
• Oversee store operations in Manager's absence.
• Lead visual merchandising and brand presentation.

Job description

Assistant Store Manager - Fashion Retail Job Snapshot - Role: Assistant Store Manager - Location: Riyadh, Saudi Arabia - Industry: Apparel and Fashion - Function: Store-Branch Management - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

Position Overview Apparel Group is seeking an Assistant Store Manager to support daily retail operations, strengthen customer service standards and contribute to sales performance in Riyadh, Saudi Arabia. The position involves assisting the Store Manager in maintaining efficient and profitable store operations while ensuring compliance with company policies, brand standards and established retail procedures. The Assistant Store Manager will also support employee supervision, visual merchandising, store administration and customer loyalty initiatives. The role requires strong retail product knowledge, effective team coordination and the ability to assume full responsibility for store operations in the absence of the Store Manager.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: Apparel and Fashion
• Function: Store-Branch Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Retail Sales and Customer Service

• Support the Store Manager in maximizing store sales and maintaining profitable retail operations.
• Ensure retail employees consistently deliver high standards of customer service.
• Guide and support sales staff in developing the skills required to meet customer expectations and improve sales performance.
• Maintain current knowledge of merchandise, new products, fashion trends and brand guidelines.
• Anticipate customer requirements and assist employees in providing appropriate product recommendations.
• Stay informed about the different brands within Apparel Group to support suggestive selling and cross-selling opportunities.
• Promote a customer-focused shopping environment that encourages satisfaction and repeat purchases.
• Ensure that store employees have the product knowledge and operational support needed to contribute effectively to sales objectives.

Store Operations and Management

• Assist the Store Manager in overseeing daily store activities in accordance with company operating standards.
• Support the implementation of established store procedures and operational guidelines.
• Ensure all employees comply with company policies, brand requirements and store operating procedures.
• Regularly review store administration and identify issues requiring corrective action.
• Maintain effective coordination of daily retail activities to support operational efficiency.
• Assume end-to-end responsibility for store operations during the Store Manager 's absence.
• Address operational requirements and maintain continuity of store activities when acting on behalf of the Store Manager.
• Support efficient store operations while maintaining established customer service and brand standards.

Employee Supervision and Administration

• Assist in supervising retail employees and maintaining consistent service performance.
• Manage daily staff rosters to support appropriate employee coverage.
• Coordinate employee leave requirements and address staff grievances within established company procedures.
• Provide guidance to employees on customer service expectations, product knowledge and operational responsibilities.
• Identify employee performance concerns and communicate relevant observations to the Store Manager.
• Support effective teamwork and professional conduct among retail employees.
• Provide feedback to the Store Manager and Area Manager regarding employee performance and operational matters.

Visual Merchandising and Brand Presentation

• Maintain visual merchandising standards in accordance with approved brand guidelines.
• Ensure merchandise displays remain consistent with established store presentation requirements.
• Monitor the sales floor to identify visual merchandising issues requiring attention.
• Support the implementation of product presentation standards that enhance the customer shopping experience.
• Maintain awareness of current fashion trends and product developments relevant to the store.
• Ensure store presentation reflects the brand 's image and merchandising expectations.

Customer Loyalty and Repeat Sales

• Actively promote the Club Apparel Loyalty Program to customers.
• Encourage retail employees to communicate the benefits of the loyalty program during customer interactions.
• Support customer retention and repeat sales through effective service and loyalty program promotion.
• Maintain a customer-oriented approach that strengthens brand engagement.
• Assist the store team in identifying opportunities to improve customer satisfaction and shopping experiences.

Stock Awareness and Loss Prevention

• Maintain up-to-date product knowledge to support appropriate merchandise handling and minimize stock loss.
• Remain alert to store security requirements throughout operating hours.
• Ensure that employees maintain appropriate awareness of store security and loss prevention responsibilities.
• Monitor store activities for potential security concerns and report issues through the appropriate channels.
• Support compliance with company procedures designed to protect merchandise and store assets.
• Maintain vigilance during daily store operations to reduce the risk of preventable losses.

Communication and Management Support

• Provide regular feedback to the Store Manager and Area Manager regarding employee performance, products and store operations.
• Communicate relevant customer observations and product-related feedback to store management.
• Support the Store Manager in addressing operational concerns and maintaining effective store performance.
• Coordinate with retail employees to ensure company policies and service expectations are understood.
• Maintain clear communication with the store team when assuming management responsibilities.
• Contribute to the effective implementation of operational decisions and store improvement measures.

Professional Requirements and Capabilities

Retail Operations

• Understanding of daily fashion retail operations and store management procedures.
• Ability to support efficient and profitable store performance.
• Familiarity with store administration, staff scheduling and operational compliance.
• Ability to manage store responsibilities independently during the Store Manager 's absence.

Customer Service and Sales

• Strong customer service orientation and awareness of retail sales objectives.
• Up-to-date knowledge of fashion trends, merchandise and product developments.
• Ability to guide employees in providing effective product recommendations.
• Understanding of customer loyalty initiatives and repeat sales opportunities.
• Awareness of different retail brands and opportunities for suggestive selling.

Team Coordination

• Ability to supervise and support retail employees in their daily responsibilities.
• Effective communication skills for providing employee and product feedback to management.
• Organizational skills for managing staff rosters, leave requirements and administrative activities.
• Ability to address employee concerns and support professional workplace conduct.

Store Standards and Security

• Commitment to maintaining a fashionable, well-groomed and professional appearance.
• Understanding of visual merchandising requirements and brand presentation standards.
• Awareness of retail security procedures and loss prevention responsibilities.
• Attention to detail when reviewing store administration and operational compliance.

Physical Requirements

• Physical fitness sufficient to stand for extended periods during store operations.
• Ability to perform heavy lifting as required by the role.
• Capacity to carry out operational responsibilities in an active retail environment.

Role Expectations

The Assistant Store Manager supports Apparel Group 's retail performance by combining customer service leadership, operational coordination and consistent adherence to brand standards. The position requires the ability to guide retail employees, maintain effective store administration, promote the Club Apparel Loyalty Program and ensure that visual merchandising and security requirements are followed. A key responsibility is maintaining uninterrupted store operations when the Store Manager is unavailable, while continuing to support sales performance, customer satisfaction and employee effectiveness.