Store Manager - Retail Operations

Apparel Group; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

Apparel Group is hiring a Store Manager - Retail Operations in Riyadh to lead store performance, customer service, and sales achievement. You will oversee stock control, merchandising, security, and end-to-end store operations while developing the store team and implementing brand standards.

This on-site role requires strong leadership, attention to stock, loyalty program promotion, and strict adherence to company policies and procedures. A proactive approach to team development is essential.

Qualifications

• Lead retail team to achieve sales targets and maintain service standards.
• Oversee stock availability, merchandising, security and loyalty initiatives.
• Implement brand and company procedures and drive end-to-end store operations.
• Provide feedback to management on team and product performance.

Responsibilities

• Guide staff to daily, weekly, and monthly sales targets.
• Maintain inventory levels and stockroom controls.
• Audit store administration and resolve discrepancies weekly.
• Manage rosters, leave requirements, and address employee grievances.
• Promote the Club Apparel Loyalty Program to drive customer loyalty.
• Ensure visual merchandising standards align with brand directives.

Skills

Sales targets

Stock control

Customer service

Team leadership

Visual merchandising

Brand knowledge

Loyalty programs

Store operations

Job description

Store Manager - Retail Operations Job Snapshot Role: Store Manager - Retail Operations Location: Riyadh, Saudi Arabia Industry: Retail Function: Store-Branch Management Experience: Not specified Job Type: Full Time Work Arrangement: On-site Position Overview Apparel Group is hiring a Store Manager - Retail Operations in Riyadh, Saudi Arabia to lead store performance, customer service, sales achievement, inventory control, and retail team operations. The role is responsible for implementing company and brand standards, maintaining effective stock and visual merchandising controls, developing the store team, and managing end-to-end store operations.

Job Details Country: Saudi Arabia City: Riyadh Industry: Retail Function: Store-Branch Management Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site Position

Objective The Store Manager is responsible for achieving company objectives by leading the retail team, maintaining high customer service standards, and ensuring employees have the knowledge and support required to maximize sales. The position oversees store procedures, team performance, stock availability, merchandising, security, and customer loyalty initiatives while providing relevant employee and product feedback to management.

Sales and Store Performance

• Brief and guide employees on daily, weekly, and monthly sales targets.
• Apply appropriate sales techniques to achieve or exceed store targets.
• Ensure required stock levels are maintained to support sales opportunities.
• Keep employees informed about products, trends, and fashion directives.
• Maintain knowledge of the group 's brands to support suggestive selling.
• Promote the Club Apparel Loyalty Program to encourage customer loyalty and repeat sales.

Store Operations

• Take end-to-end responsibility for store operations.
• Implement operating procedures according to company and brand standards.
• Ensure employees consistently follow company policies and procedures.
• Conduct weekly audits of store administration and resolve identified discrepancies.
• Manage stockrooms and maintain appropriate stock controls.
• Maintain awareness of store security and ensure required procedures are followed.
• Support efficient day-to-day operation of the store.

Inventory and Stock Control

Maintain appropriate inventory levels to maximize sales while minimizing stock loss. The Store Manager is responsible for effective stockroom management, monitoring product availability, and ensuring merchandise is handled according to established store procedures.

Team Management

• Manage daily staff rosters and leave requirements.
• Address employee grievances appropriately.
• Guide employees toward sales and customer service objectives.
• Supervise store employees and monitor day-to-day performance.
• Ensure employees have the product knowledge and operational support required for their roles.
• Provide feedback to the Area Manager and Operations Manager regarding employees and products.

Customer Service

The Store Manager ensures retail employees maintain high customer service standards and are prepared to respond effectively to customer needs. Current knowledge of products, fashion trends, and brand directives should be maintained across the team to support relevant recommendations and sales opportunities.

Visual Merchandising

Maintain visual merchandising standards throughout the store according to established VM requirements. Merchandise presentation should remain consistent with brand expectations and support the overall customer experience.

Professional and Physical Requirements

• Maintain a fashionable and well-groomed professional appearance.
• Keep product and brand knowledge current.
• Maintain awareness and vigilance regarding store security.
• Be physically able to stand for extended periods.
• Be capable of heavy lifting when required by store operations.