Assistant Store Manager - Retail Operations

Apparel Group; Riyadh; On-site; SAR 78,000 - 123,000; Full time

Job summary

Apparel Group in Riyadh is seeking an Assistant Store Manager - Retail Operations to support daily store management, drive sales performance, supervise staff, and maintain inventory and merchandising standards. The role focuses on delivering exceptional customer service, achieving store KPIs, and ensuring smooth operations in a fast-paced retail environment.

The ideal candidate has at least 3 years of experience in customer-centric retail, with strong leadership, stock control, and merchandising

Qualifications

• 3+ years in a customer-centric retail environment
• Experience supervising a team in a retail setting
• Strong understanding of store KPIs and sales targets
• Experience with stock control, replenishment and inventory accuracy

Responsibilities

• Support daily store operations and assume responsibility for the store during the Store Manager's absence.
• Maintain a strong customer-first approach and ensure service standards are followed consistently by the retail team.
• Lead by example when handling customers, resolving concerns, and supporting purchasing decisions.
• Work with the Store Manager to establish sales objectives and convert store targets into practical daily priorities.
• Monitor sales performance against KPIs and identify opportunities to improve conversion, revenue, and customer engagement.
• Communicate sales targets clearly so that team members understand expected performance.
• Implement promotional campaigns, offers, and stock-related initiatives accurately within the store.
• Apply sales strategies that improve store performance and support achievement of commercial goals.
• Regularly review store administration and resolve documentation or procedural issues.
• Monitor stock availability to ensure appropriate product levels are maintained for customer demand.

Skills

Store operations

Team supervision

Sales target management

Inventory control

Visual merchandising

Customer service

Staff scheduling

Job description

Assistant Store Manager - Retail Operations

Job Snapshot Role: Assistant Store Manager - Retail Operations Location: Riyadh, Saudi Arabia Industry: Retail Function: Store-Branch Management Experience: Minimum 3 years Job Type: Full-time

Assistant Store Manager - Retail Operations in Riyadh, Saudi Arabia is a Retail opportunity for an experienced customer-focused professional who can support daily store management, sales performance, team supervision, inventory control, merchandising, and service standards. Apparel Group is hiring an Assistant Store Manager to help achieve store targets, strengthen customer engagement, maintain efficient operations, and take responsibility for the store when the Store Manager is unavailable.

Job Details Country: Saudi Arabia City: Riyadh Industry: Retail Function: Store-Branch Management Salary: 7000-11000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any Candidate Nationality: Any Job Type: Full-time

The Assistant Store Manager will support the Store Manager in maintaining a commercially strong, customer-focused, and well-organized retail environment. The role combines sales leadership with day-to-day operational control, ensuring that team members understand performance expectations, customers receive consistent service, and stock is presented and managed effectively. When required, the Assistant Store Manager will take charge of store operations and coordinate staffing, merchandising, administration, security, and sales activity. Strong execution in this position will directly contribute to revenue growth, customer satisfaction, stock accuracy, and overall store performance.

Key Responsibilities

• Support daily store operations and assume responsibility for the store during the Store Manager 's absence.
• Maintain a strong customer-first approach and ensure service standards are followed consistently by the retail team.
• Lead by example when handling customers, resolving concerns, and supporting purchasing decisions.
• Work with the Store Manager to establish sales objectives and convert store targets into practical daily priorities.
• Monitor sales performance against KPIs and identify opportunities to improve conversion, revenue, and customer engagement.
• Communicate sales targets clearly so that team members understand expected performance.
• Implement promotional campaigns, offers, and stock-related initiatives accurately within the store.
• Apply sales strategies that improve store performance and support achievement of commercial goals.
• Regularly review store administration and resolve documentation or procedural issues.
• Implement changes to administrative processes efficiently and ensure the team follows updated procedures.
• Monitor stock availability to ensure appropriate product levels are maintained for customer demand.
• Conduct and support regular stock checks, replenishment activities, and inventory control procedures.
• Oversee merchandising standards and maintain store presentation in accordance with brand requirements.
• Communicate changes in layout, stock placement, or merchandising direction to store employees.
• Ensure team members follow established retail operating standards.
• Maintain effective back-store organization and timely replenishment of merchandise to the sales floor.
• Prepare and monitor employee schedules, working hours, vacations, leave, and days off.
• Address employee concerns and provide ongoing coaching and performance feedback.
• Counsel team members when performance or conduct requires corrective attention.
• Encourage employees to contribute to store goals and participate in plans for improving performance.
• Ensure staff presentation, grooming, and dress standards reflect the required company image.
• Maintain accurate staff leave records and support day-to-day workforce administration.
• Enforce store security procedures related to merchandise, cash, and operational controls.
• Promote strong security awareness among team members to reduce stock loss and financial risk.
• Apply corrective action or progressive discipline where necessary and in accordance with company procedures.
• Handle employee and employment-related information with appropriate confidentiality.
• Demonstrate reliability, punctuality, sound judgment, integrity, and ethical decision-making in all store activities.

Ideal Profile

Ideal Profile Candidates should bring at least 3 years of progressive experience in a customer-centric retail environment, with practical exposure to team supervision, store operations, sales performance, and customer service. The role is suited to professionals who have demonstrated success in improving customer engagement and consistently achieving or exceeding store sales KPIs.

Strong candidates should demonstrate:

• Experience supporting or managing daily retail store operations.
• Ability to lead and motivate frontline sales employees.
• Strong understanding of store KPIs and sales target management.
• Experience with stock control, replenishment, and inventory accuracy.
• Knowledge of visual merchandising and brand presentation standards.
• Ability to prepare staff schedules and manage leave requirements.
• Confidence handling employee concerns and performance issues.
• Practical problem-solving and decision-making ability.
• Strong customer service and communication skills.
• Ability to maintain confidentiality when handling employee information.
• High standards of dependability, integrity, and professional conduct.

Skills Set

• Retail store management
• Store operations
• Sales target management
• Retail KPIs
• Customer service
• Customer engagement
• Team supervision
• Staff scheduling
• Performance management
• Sales coaching
• Inventory control
• Stock replenishment
• Stock auditing
• Visual merchandising
• Store presentation
• Back-store operations
• Promotional implementation
• Retail administration
• Store security
• Cash security
• Loss prevention awareness
• Workforce planning
• Leave management
• Corrective action
• Progressive discipline
• Sales analysis
• Revenue growth
• Brand standards
• Customer satisfaction
• Retail leadership

Why Join Us

This position offers retail professionals the opportunity to build stronger store leadership experience within Riyadh 's active consumer market. The role provides direct responsibility across sales, customer experience, inventory, merchandising, staffing, and operational performance, making it a strong next step for professionals preparing for broader store management responsibilities. Saudi Arabia 's expanding retail sector continues to create demand for managers who can combine commercial awareness with customer service and disciplined store execution. The position provides practical exposure to performance-driven retail operations while supporting continued professional growth within a large regional retail environment.

About the Company

Apparel Group is a major retail organization operating an extensive portfolio of international fashion, lifestyle, footwear, and consumer brands across the Middle East and other markets. Its retail operations focus on brand development, customer experience, store performance, and continued expansion across key regional shopping destinations.