Store Manager - Retail Performance
Apparel Group
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Job summary
Apparel Group in Riyadh invites an experienced Store Manager - Retail Performance to lead daily operations, drive sales growth, and ensure brand standards. You will manage budgets, shrinkage, inventory, and customer experience while developing a high-performing team.
This senior role requires 5+ years of store leadership, strong analytical skills, and the ability to translate dashboards into action plans that lift profitability and loyalty.
Qualifications
- Bachelor's degree in Business Administration, Retail Management, or related field preferred.
- Minimum 5 years store management experience.
- Strong leadership and stock control skills.
Responsibilities
- Lead the store team to achieve sales targets and agreed retail KPIs.
- Monitor store performance and identify areas requiring corrective action.
- Maintain shrinkage below the required target of 0.2% of cost of sale.
- Conduct regular financial audits and stock audits to maintain accurate records and strong controls.
- Update, review, and communicate the store performance dashboard regularly.
- Analyze sales results and develop action plans to improve commercial performance.
- Monitor store expenses, budgets, and financial objectives.
- Manage daily store operations including opening and closing procedures.
- Maintain visual merchandising standards according to brand requirements.
- Ensure products are displayed correctly and merchandising remains commercially effective.
- Maintain efficient back-store operations and timely merchandise replenishment.
- Monitor stock availability and support accurate inventory management.
- Implement company operating policies, SOPs, and procedures consistently.
- Conduct regular team meetings covering targets, performance, priorities, and operational updates.
- Provide constructive feedback and clear performance expectations to employees.
- Recruit suitable retail employees according to store requirements.
- Train and develop team members in customer service, sales techniques, operational standards, and product knowledge.
- Identify employee learning gaps and implement practical development plans.
- Create a pipeline of high-potential employees capable of progressing toward Store Manager positions.
Skills
Education
Job description
Role: Store Manager - Retail Performance
Location: Riyadh, Saudi Arabia
Industry: Retail
Function: Store-Branch Management
Experience: Minimum 5 years
Job Type: Full-time
Position Overview: Store Manager - Retail Performance in Riyadh, Saudi Arabia is a senior Retail opportunity for an experienced store leader with strong expertise in sales growth, financial control, customer experience, inventory management, team development, visual merchandising, and operational compliance. Apparel Group is hiring a Store Manager to lead daily operations, achieve commercial targets, control shrinkage, strengthen customer loyalty, develop future retail leaders, and maintain consistent brand standards.
Country: Saudi Arabia
City: Riyadh
Industry: Retail
Function: Store-Branch Management
Salary: 10000-16000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
The Store Manager - Retail Performance will take complete responsibility for the commercial, operational, customer, and people performance of the assigned store. The position requires disciplined management of sales targets, KPIs, expenses, stock accuracy, shrinkage, staffing, merchandising, security, and customer satisfaction. Strong performance in this role depends on converting store data into practical action. By monitoring dashboards, financial results, customer indicators, employee performance, and inventory trends, the Store Manager will identify improvement opportunities and implement clear plans that strengthen profitability, customer loyalty, and operational consistency.
- Lead the store team to achieve sales targets and agreed retail KPIs.
- Monitor store performance and identify areas requiring corrective action.
- Maintain shrinkage below the required target of 0.2% of cost of sale.
- Conduct regular financial audits and stock audits to maintain accurate records and strong controls.
- Update, review, and communicate the store performance dashboard regularly.
- Analyze sales results and develop action plans to improve commercial performance.
- Monitor store expenses, budgets, and financial objectives.
- Manage daily store operations including opening and closing procedures.
- Maintain visual merchandising standards according to brand requirements.
- Ensure products are displayed correctly and merchandising remains commercially effective.
- Maintain efficient back-store operations and timely merchandise replenishment.
- Monitor stock availability and support accurate inventory management.
- Implement company operating policies, SOPs, and procedures consistently.
- Conduct regular team meetings covering targets, performance, priorities, and operational updates.
- Provide constructive feedback and clear performance expectations to employees.
- Recruit suitable retail employees according to store requirements.
- Train and develop team members in customer service, sales techniques, operational standards, and product knowledge.
- Identify employee learning gaps and implement practical development plans.
- Create a pipeline of high-potential employees capable of progressing toward Store Manager positions.
- Maintain employee records including leave, passport information, performance history, conduct records, and roster details.
- Manage staff performance and address conduct concerns appropriately.Maintain accurate roster planning and workforce coverage.
- Implement store security procedures to reduce theft, stock loss, and operational risk.
- Maintain a safe environment for customers and employees.
- Drive achievement of Club Apparel participation and customer loyalty objectives.
- Monitor NPS and DSES performance and coach employees to improve customer experience indicators.
- Address customer inquiries, concerns, and complaints promptly.
- Work to exceed customer expectations through consistent service recovery and professional engagement.
- Maintain effective relationships with mall management.
- Coordinate with office and back-end teams regarding store requirements and operational activities.
- Communicate regularly with senior management regarding store performance, challenges, risks, and opportunities.
- Provide feedback on customer preferences, product performance, and commercial trends.
- Support continuous improvement of personal and team capability through coaching and ongoing learning.
Suitable candidates should demonstrate:
- Strong store management experience.
- Proven achievement of retail sales targets and KPIs.
- Experience controlling shrinkage and inventory loss.
- Ability to analyze sales and financial performance.
- Experience managing store budgets and expenses.
- Strong understanding of visual merchandising.
- Practical knowledge of stock control and replenishment.
- Strong customer service and complaint-resolution skills.
- Experience managing NPS or similar customer satisfaction measures.
- Ability to recruit, coach, and develop retail employees.
- Experience managing employee performance and conduct.
- Strong succession planning and talent development capability.
- Ability to maintain accurate employee and store records.
- Strong communication with senior management and support teams.
- Effective problem-solving and decision-making skills.
- A Bachelor 's degree in Business Administration, Retail Management, or a related field is preferred.
- Store management
- Retail operations
- Sales target management
- Retail KPIs
- Store profitability
- Financial audits
- Stock audits
- Shrinkage control
- Inventory management
- Store dashboard
- Budget management
- Expense control
- Visual merchandising
- VM standards
- Merchandise replenishment
- Back-store operations
- Store opening procedures
- Store closing procedures
- Customer experience
- Club Apparel
- NPS
- DSES
- Customer complaint resolution
- Team leadership
- Staff recruitment
- Employee training
- Performance management
- Conduct management
- Roster management
- Leave management
- Employee records
- Succession planning
- Product knowledge training
- Store security
- Loss prevention
- Mall management coordination
- Management reporting
This role offers experienced retail professionals the opportunity to take complete ownership of store performance within Riyadh 's expanding fashion and lifestyle market. The position combines commercial management, customer experience, financial discipline, talent development, and operational leadership, making it a strong career step for professionals ready to manage both immediate results and long-term team capability. The focus on succession planning, customer metrics, profitability, and store-level decision-making also provides valuable preparation for future progression into area management and broader retail operations leadership.
Apparel Group operates a large portfolio of international fashion, footwear, lifestyle, beauty, and consumer brands across Saudi Arabia and other regional markets. Its retail operations focus on customer experience, disciplined store execution, brand growth, employee development, and continued expansion across key commercial destinations.
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