Store Manager - Fashion Retail

Apparel Group; Riyadh; Vor Ort; SAR 120.000 - 180.000; Vollzeit

Zusammenfassung

Apparel Group in Riyadh, Saudi Arabia, seeks an experienced Store Manager to oversee daily retail operations, drive sales, and deliver an exceptional customer shopping experience. You will lead a retail team, maintain visual standards, control inventory losses and ensure efficient store operations.

The ideal candidate has 5+ years in customer-focused roles with management experience and a strong understanding of fashion retail operations. On-site role with growth potential within Apparel Group.

Qualifikationen

• Minimum 5 years of progressive experience in customer-focused roles, preferably within retail operations.
• Strong management experience with leadership and problem-solving capabilities.
• Proven ability to achieve and exceed retail sales targets and store KPIs.
• Bachelor's degree in Business Administration, Retail Management or related discipline preferred.
• Good understanding of fashion retail operations, merchandise presentation and customer service expectations.
• Experience managing store teams, monitoring performance and supporting employee development.

Aufgaben

• Lead the store team in achieving assigned sales targets and KPIs.
• Monitor daily, weekly and monthly sales performance to identify opportunities for improvement.
• Maintain store shrinkage below 0.2% of cost of sales via inventory control and loss prevention.
• Monitor store operating expenses, budgets and financial objectives.
• Conduct regular financial and stock audits to maintain accuracy and accountability.
• Develop and implement action plans based on sales results and performance indicators.
• Guide employees toward improving productivity, customer engagement and store profitability.
• Communicate financial performance and improvement opportunities to senior management.

Kenntnisse

Retail management

Leadership

Sales performance

Customer engagement

Strategic planning

Ausbildung

Bachelor's degree in Business Administration or Retail Management

Jobbeschreibung

Store Manager - Fashion Retail Job Snapshot - Role: Store Manager - Location: Riyadh, Saudi Arabia - Industry: Apparel and Fashion - Function: Store-Branch Management - Experience: 5 years of progressive experience in customer-focused roles, including management experience - Job Type: Full Time - Work Arrangement: On-site

Apparel Group is seeking an experienced Store Manager to oversee daily retail operations, drive sales performance and deliver an exceptional customer shopping experience in Riyadh, Saudi Arabia. The Store Manager will be responsible for achieving sales targets, maintaining visual merchandising standards, controlling inventory losses and ensuring efficient store operations. The position also involves leading and developing the retail team, monitoring financial performance, maintaining customer relationships and communicating operational feedback to relevant stakeholders. The ideal candidate will bring strong leadership capabilities, commercial awareness and a thorough understanding of fashion retail operations, with a proven ability to improve customer engagement and consistently achieve sales performance targets.

Job Details - Country: Saudi Arabia - City: Riyadh - Industry: Apparel and Fashion - Function: Store-Branch Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities Sales Performance and Financial Management

• Lead the store team in achieving assigned sales targets and key performance indicators (KPIs).
• Monitor daily, weekly and monthly sales performance to identify opportunities for improvement.
• Maintain store shrinkage below 0.2% of the cost of sales through effective inventory control and loss prevention measures.
• Monitor store operating expenses, budgets and financial objectives.
• Conduct regular financial and stock audits to maintain operational accuracy and accountability.
• Develop and implement action plans based on sales results and performance indicators.
• Guide employees toward improving productivity, customer engagement and overall store profitability.
• Communicate financial performance, operational challenges and improvement opportunities to senior management.

Daily Store Operations and Compliance

• Oversee daily store activities, including opening and closing procedures.
• Ensure smooth store operations and consistent implementation of company policies and procedures.
• Maintain established visual merchandising standards to support brand presentation and product visibility.
• Manage stockroom operations, merchandise replenishment and product availability.
• Regularly update, monitor and communicate the store performance dashboard.
• Implement security and loss prevention measures to protect merchandise, customers and employees.
• Maintain accurate employee records, including leave management, passport documentation, performance and conduct history, and staff rosters.
• Monitor compliance with operational requirements and address areas requiring corrective action.
• Ensure the store remains organized, presentable and aligned with company retail standards.

Customer Experience and Relationship Management

• Lead the store team in achieving Club Apparel loyalty program objectives and customer experience targets, including Net Promoter Score (NPS) and DSES goals.
• Promote a customer-focused service culture that encourages satisfaction, engagement and repeat visits.
• Respond promptly and professionally to customer inquiries, concerns and complaints.
• Work with employees to resolve service issues and exceed customer expectations.
• Maintain effective working relationships with mall management.
• Coordinate with office-based support teams regarding store activities, operational requirements and customer feedback.
• Communicate customer preferences, product feedback and market observations to relevant stakeholders.
• Ensure that the store team consistently represents the brand through professional service and product knowledge.

Team Leadership and Performance Management

• Recruit, train and develop a capable, customer-focused retail sales team.
• Establish clear performance expectations and guide employees toward achieving individual and store objectives.
• Conduct regular team meetings to review sales goals, operational priorities and performance results.
• Provide constructive feedback, coaching and motivation to improve employee performance.
• Manage employee conduct and address performance concerns in accordance with company procedures.
• Organize staff rosters and coordinate leave requirements to support effective store operations.
• Encourage teamwork, accountability and consistent customer service standards.
• Identify employees with leadership potential and support their professional development.

Training and Succession Planning

• Assess the skills and development needs of store employees.
• Identify learning gaps and establish appropriate training and improvement activities.
• Conduct induction and training sessions for new employees.
• Organize ongoing product knowledge sessions to strengthen the team 's understanding of merchandise and customer requirements.
• Continuously develop personal leadership and retail management capabilities.
• Build a pipeline of potential future Store Managers through coaching, mentoring and employee development.
• Monitor training effectiveness and provide additional guidance where required.

Performance Reporting and Stakeholder Communication

• Maintain accurate store performance information and regularly update relevant dashboards.
• Share sales results, operational issues and improvement plans with higher management.
• Communicate store objectives and performance expectations clearly to employees.
• Coordinate with internal support teams to resolve operational requirements and maintain business continuity.
• Provide feedback on customer behavior, merchandise performance and store-level challenges.
• Use operational and financial performance data to guide decisions and improve store results.

Qualifications and Experience

• Minimum 5 years of progressive experience in customer-focused roles, preferably within retail operations.
• Strong management experience with demonstrated leadership and problem-solving capabilities.
• Proven ability to achieve and exceed retail sales targets and store KPIs.
• Demonstrated success in improving customer engagement and overall shopping experiences.
• Bachelor 's degree in Business Administration, Retail Management or a related discipline is preferred.
• Good understanding of fashion retail operations, merchandise presentation and customer service expectations.
• Experience managing store teams, monitoring performance and supporting employee development.
• Ability to oversee store budgets, inventory controls and daily operational requirements.

Required Skills and Competencies

Retail Sales and Commercial Awareness

• Strong understanding of retail sales performance, store profitability and operational KPIs.
• Ability to analyze sales results and implement practical improvement measures.
• Knowledge of inventory control, shrinkage prevention and merchandise replenishment.
• Understanding of visual merchandising standards and their impact on customer experience.

Leadership and People Management

• Ability to lead, motivate and develop a retail team.
• Strong coaching, performance management and employee development skills.
• Ability to identify training needs and support succession planning.
• Effective decision-making and problem-solving capabilities.

Customer Service and Communication

• Strong customer relationship management and service recovery skills.
• Ability to communicate effectively with customers, employees, mall management and internal stakeholders.
• Commitment to maintaining high standards of customer satisfaction and brand representation.
• Ability to interpret customer feedback and communicate improvement opportunities.

Organization and Operational Control

• Strong organizational skills and attention to operational detail.
• Ability to manage competing priorities in a busy retail environment.
• Understanding of store opening and closing procedures, compliance requirements and loss prevention practices.
• Ability to maintain accurate employee records, operational reports and performance dashboards.

Role Expectations

The Store Manager is accountable for delivering strong commercial results while maintaining a positive customer experience and consistent operational standards. Success in this position will be measured through achievement of sales targets, effective control of store shrinkage, customer satisfaction performance, operational compliance and the development of a capable retail team. By combining commercial leadership, effective store management and continuous employee development, the Store Manager will contribute to Apparel Group 's retail performance and long-term business objectives.